HARD SKILLS
Slack
Intercom
Hotjar
Zendesk
Clubhouse
Web Design Web Analytics
Adobe Creative Cloud
Digital ****eting
G Suite
Google ****eting Platform
HTML
SQL
SEO
PHP
SOFT SKILLS
Communication
Empathy
Teamwork
Problem-solving attitude
Leadership
Proactive
Team management
Time management
Creativity
Adaptability
Persistence
Integrity
Patience
Conflict resolution
Curiosity
Resilience
Active listening
LANGUAGES
Russian
English
Spanish
Turkish
German
Ukrainian
native
proficient
elementary
elementary
intermediate
advanced
WORK RECORD
• Improved communication with booking platforms
• Introduced volunteer’s labour
• Improved hostel’s online presence
Istanbul
03/20************
Hostel manager
Chambers of the Boheme
• Built my discipline for remote work
• Improved my English grammar and style
remote
10/20************
English tutor & translator
Freelance
• Ensured that customers get the most of the product
• Optimized salaries payout processing
• Provided feedback for developing the product
remote
02/20************
Instaon
Customer success agent
******************
**** MIKHALEV
Customer Support Specialist