Resume Customer Support Specialist

HARD SKILLS

Slack

Intercom

Hotjar

Zendesk

Clubhouse

Web Design Web Analytics

Adobe Creative Cloud

Digital ****eting

G Suite

Google ****eting Platform

HTML

SQL

SEO

PHP

SOFT SKILLS

Communication

Empathy

Teamwork

Problem-solving attitude

Leadership

Proactive

Team management

Time management

Creativity

Adaptability

Persistence

Integrity

Patience

Conflict resolution

Curiosity

Resilience

Active listening

LANGUAGES

Russian

English

Spanish

Turkish

German

Ukrainian

native

proficient

elementary

elementary

intermediate

advanced

WORK RECORD

• Improved communication with booking platforms

• Introduced volunteer’s labour

• Improved hostel’s online presence

Istanbul

03/20************

Hostel manager

Chambers of the Boheme

• Built my discipline for remote work

• Improved my English grammar and style

remote

10/20************

English tutor & translator

Freelance

• Ensured that customers get the most of the product

• Optimized salaries payout processing

• Provided feedback for developing the product

remote

02/20************

Instaon

Customer success agent

Show contacts

******************

**** MIKHALEV

Customer Support Specialist