ContactPHONE: +989336554536 LinkedIn: Saina-******* (https://www.linkedin.com/in/saina-*******-b14746184/) EMAIL: Saina.*******@gmail.com EducationMedical Science Alborz University of Medical Sciences January 2020 - Now English Language College degree Taras Shevchenko National University of Kiev August *****************SkillsMicrosoft PowerBI SQL Microsoft Office 40+ WPM Data Entry Customer Service Data Management Database Systems Communication Problem-Solving Attention to Detail Marketing Support | | Saina ******* WORK EXPERIENCEData AnalystElomark, United Kingdom March 2020 - Now Conducted in-depth data analysis to identify trends, patterns, and anomalies, providing valuable insights to support strategic decision-making. Designed and maintained data visualization dashboards using tools like Tableau and Excel, facilitating data-driven discussions and presentations. Assisted in the development of data-driven strategies to optimize business processes and improve operational efficiency. Regularly audited and cleaned data to ensure data quality and accuracy, reducing errors and data-related issues by 20%. Presented data findings and actionable recommendations to stakeholders, contributing to informed business decisions.
Customer Service Representative Pavilion Kiev July ******************** Provided exceptional customer support through various communication channels, including phone, email, and chat, addressing inquiries, resolving issues, and ensuring high customer satisfaction. Maintained up-to-date knowledge of company products and services to effectively assist customers with their inquiries and provide relevant information. Collaborated with the product development team to relay customer feedback, resulting in improvements to the company's offerings. Achieved a 90% customer satisfaction rate and consistently exceeded performance targets for issue resolution and response times.
Customer Service Representative Devoop, Kiev August **************** |
