Resume Руководитель отдела IT, ITSM consultant, ITIL process manager

Igor *******

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Languages

Ukrainian, Russian - native languages

English - professional

Education

Kyiv National Taras Shevchenko University
Faculty: Cybernetics
Specialty: Applied Mathematics

Kyiv National Taras Shevchenko University
Postgraduate studies
Faculty: Cybernetics

Certificates

- ITIL Foundation v.3
- IBM Certified Advanced Deployment Professional - Tivoli Enterprise

Management Solutions
- Microsoft Certified Solutions Expert: Private Cloud
- ITSM
- Microsoft Cloud Services
- Mobile Device Management (MDM) - MobileIron

- IBM SPSS
- IBM MAXIMO
- IBM Control Desk
- IBM Application Performance Management

- DLP – Digital Guardian, McAfee
- Tenable Network Security
- McAfee

Professional skills

• Conducting IT audit and development IT strategy of company.

• Knowledge of ITIL, MOF, ITSM.

• Experience in designing and implementing automation systems for

support services (Help Desk).

• Management of IT-Assets.

• Development, optimization and analysis of business processes - IDF0,

eEPC notations.

• Construction of econometric models based on sample surveys.

• Audit of corporate IT infrastructure for compliance with security

standards.

• Development of solutions for managing corporate IT infrastructure.

• Development of regulatory documents.

Work experience

Process Manager – company MEGOGO

2019 – July 2020

•

Development and implement IT processes - Service Request, Incident

Management, Problem Management, Availability Management.

• 

Coordinate of interaction between L2 and L3 support lines.

• 

Development of performance metrics for support lines L2 and L3, and 
for external partners.

• 

Development documentations (Instructions and procedures for L2, 
describe of Catalog Services, knowledge base of Incidents).

• 

Service Monitoring - Prometheus, Grafana, Zabbix, New Relic. 

• 

Process Automation - Atlassian JIRA. 

• 

Create CMDB.

Head of the Department of Software Solutions and Information 
Security - company Avalis
 
2017 – 2019 

• Projects - IT security systems based on McAfee solutions (DLP, SIEM, 

sandbox). 

• Pilot projects - "umbrella monitoring" based on IBM products (Netcool, 

APM). 

• Implement EAM (Enterprise Asset Management) System based on IBM 

Maximo. Development and implement processes – Service Request, 
Work Orders, Maintenance management.

Business Development Manager (Security Department) - company 
Bakotech 
 
2016 – 2017 
 

• Vendors - Tenable, Digital Guardian, MobileIron, AlienVault, FireMon. 

• Territory - the Baltic countries, Ukraine, Georgia, Azerbaijan, 

Kazakhstan, Armenia, Uzbekistan, Moldova. 

Microsoft Virtual Technology Solution Professional (“VTSP”) - 
company Microsoft  

2013 – 2016 
 

Core Infrastructure Optimization (“CORE IO”) - Data Center Services 
(Including Datacenter Management & Virtualization, Server Security, 
Networking, Storage)

Head of sector management systems IT-infrastructure - company SI 
BIS 
 
2008 – 2016 

Projects - 

• Automation of business processes. 

• Implementation of service management systems and technical 

systems user support (Service Desk). 

• IT asset lifecycle management. 

• IT audit - allow completely cover the existing IT infrastructure and IT 

management processes, diagnose, develop comprehensive 

recommendations and assess risks. 

 
One of the projects - 
Migrating IT-infrastructure to the Cloud Windows Azure in Platinum Bank. 

https://finance.liga.net/stock/novosti/si-bis-avtomatizirovala-it-protsessy-v-platinum-bank 

This decision was award as one of the best solutions in cloud services at the 
Microsoft Worldwide Partner Conference - WPC 2013, held in Houston. 

Leader of group sales & implementation IBM Tivoli Software - 
company System Integration Service 

 
2003 - 2008
 
Projects - 

Implementation of IT infrastructure management systems based on IBM 
Tivoli products. 
 
Some of the projects 

 
• Ukrzaliznytsia, Implementation of an enterprise IT infrastructure 
management system based on IBM Tivoli products. 
• PJSC UkrTatNafta, Implementation of an enterprise IT infrastructure 
management system based on IBM Tivoli products. 

• State Fiscal Service of Ukraine, Implementation of an enterprise IT 
infrastructure management system based on IBM Tivoli products. 
• State Fiscal Service of Ukraine, Implementation of Tivoli Service Desk. 
• Nadra Bank, Implementation of the Tivoli Service Desk. 

Authorized courses 

Coach ITIL© Foundation v3