B2

Native

Personal

Name
Oleksandr Verbitskyi

Address
Kyiv

Phone number
Показать контакты

Email
***************************

Interests

board games, like "manchkin",
"catan", "INISH" etc

Languages

English

Ukrainian

Oleksandr Verbitskyi

customer support

Nspace, Kyiv

Responsibilities:

Corrected errors in 1C systems.

Installed, updated, and modified 1C software.

Provided product‑related advice to clients.

Achievements: Attained "Professional" qualification level in 1C Accounting 8.

Mar ***************

customer support

UKR.NET, Kyiv

Responsibilities:

Offered user guidance on email service usage.

Set up external email programs for user accounts.

Conducted manual testing of new service functionalities.

Monitored system performance and notified the DevOps team about incidents.

Jun ***************

technical support engineer

MGID, Kyiv

Responsibilities:

Provide technical guidance to Account Managers (AMs) regarding product inquiries.

Create reports tailored to client or AM specifications.

Conduct manual testing for new product functionalities.

Customize the product to meet client requirements and perform manual testing for integrations.

Monitor system performance and notify the DevOps team about incidents.

Establish alerts for database changes to assist the support team (via Redash).

Jan 2022 - Present

Bachelor degree

National Technical University of Ukraine “Igor Sikorsky Kyiv Polytechnic Institute”, Kiev

Graduated from the “Igor Sikorsky Kyiv Polytechnic Institute”, Faculty of Electronics.

Received a bachelor's degree in telecommunications.

Sep ***************

TCP/IP Protocol Stack

1 year of experience

Understanding of TCP/IP protocols and network routing.

Proficiency in creating and configuring local networks with multiple subnets.

Experience in connecting various devices, such as Dahua video cameras and video intercom

systems, to local networks.

Skillful in setting up port forwarding for remote device access within local networks.

PostgreSQL (Queries and Procedures)

2 years of experience

Proficiency in using PostgreSQL and MySQL to create data analytics reports based on client

requirements, often involving complex queries across multiple tables.

Development and operation of alerting mechanisms using MySQL and PostgreSQL in Redash,

ensuring timely identification and resolution of issues.

Skill in writing and implementing custom procedures based on SQL queries to automate

processes and improve efficiency.

Work experience

Education and Qualifications

Skills

HTTP Requests and API Testing (Postman, cURL)

2 years of experience
Proficiency in testing HTTP requests using tools like Postman and cURL to evaluate the
functionality of API requests.

Responsibility for conducting extensive testing on the interaction between our API interface and

the backend system, simulating HTTP requests as if initiated from the client's side and validating

the system's response to ensure alignment with expected parameters and query results.

Experience in crafting and testing various API requests for creating entities in our system, such

as client accounts, domain registration requests, and the generation of ad teasers associated

with these domains.

Experience in writing and maintaining user documentation containing sample queries and API

interactions for reference.

JSON/XML

2 years of experience

Experience with JSON and XML formats, focusing on testing the correct execution of API

requests.

System Monitoring Tools

2 years of experience

Proficiency in using system monitoring tools such as Graylog, Kibana, Grafana, Sentry, and

Redash to detect the root causes of incidents and create bug reports for the development team.

Experience with Linux (Ubuntu)

1 year of experience

Proficiency in Ubuntu OS at an advanced user level.

Familiarity with basic command‑line operations, including "ssh," "ifconfig," "mkdir," "grep," and

more.

Manual Testing Experience

2 years of experience

Writing test cases and scenarios.

Creating test environments and checking the test object for compliance with client requirements.

Using dev‑tools and Jira for bug tracking.