Резюме Support

C O N T A C T

********************* (mailto:*********************)

Показать контакты

https://www.linkedin.com/in/y (https://www.linkedin.com/in/**********-roskina-a53120196/)

elyzaveta-roskina-a53120196/ (https://www.linkedin.com/in/**********-roskina-a53120196/)

S K I L L S

Agile
SCRUM
Project plannig
Jira
Azure
Process Improvement
Client supporting
PMS opera
R-keeper

I am an IT project manager with great planning skills
and know how to work with a team.
I am also experienced in coordinating with
stakeholders.

********** ROSKINA

Project Manager

E X P E R I E N C E

PROJECT MANAGER

Managing complex IT projects using agile methodology from
start to finish.
Sprint planning using SCRUM.
Day-to-day communication with the client.
Daily control and management of support tickets.
Collection of project requirements.
Creation of automatic processes and procedures within the
project.

Invictus Gurus, LLC | Jan 2020 - present

GUEST RELATIONS MANAGER

Planning arrivals and departures.
Controlling the occupancy of the room stock.
Planning the work schedule for the team.
Leading the front office team.
Solving various problems and conflict situations.
Check-in/check-out procedure
Cashiering functions
Conducting financial transactions.
Training of the new employees.

Hotel Riviera House | Jan *****************

COMMUNITY LIASON

Invictus Gurus, LLC | Aug 2019 - present

Attending IT conferences to increase the company's recognition
Personal meetings with the US-Ukraine business association and
US embassy
Competitor analysis
Improving company position in the Ukraine market

Ukraininan - native
Russian - native
English - fluent
German - begginer
French - begginer

L A N G U A G E S

E D U C A T I O N

KNUTE (mailto:*********************)

Hospitality and Tourism Business | 

***************

KNUTE (mailto:*********************)

Software Engineering | 

2020 - 2021

H O B B I E S

Dancing
Volleyball
Trampolines
Traveling
Actor course

O T H E R

Coowning the Mafia game club 
in Kyiv
Personal YouTube channel

Check-in/check-out procedure
Cashiering functions
Transportation tasks handling
Training of the new employees 
Conducting the Night audit 
Shift handling

Cafe "CafeCafe,Illy" | Jan ***************

FRONT DESK ADMINISTRATOR

WAITRESS

Hotel Ramada Encore Kyiv by DBI hotel management 
group | Jan ***************

Serving guests in 7 steps of the service 
Distribution of supplies
Creation of a confectionery showcase 
Training of the new employees 
Daily and monthly reports by request
Inventory holding 

Stress resistance 
Communication 
Multitasking 
Responsibility 
Initiative
Adaptable to new situations
Ability to manage unexpected 
situations

P E R S O N A L S K I L L S