Резюме Marketing

Cell Phone:

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Email:

*********************

Current Address:

Lypkivskogo 16, Ukraine, Kiev

Date of Birth:

**************

Nationality:

Ukrainian

Objective:

Obtain employment in the field of public relations **** will allow me to

use my ability to work with people and take advantage of my

knowledge in Hotel Management Master degree.

Education:

Sep 2018 – Dec 2018 Digital Marketing Institute (Ireland) in Kiev

Jan 2018 – May 2018 Customer Service Agent Training Courses at Princess Cruise Lines

Sep 2016 – Sep 2017 Intensive Spanish Courses at Speakeasy Barcelona

Sep 2015 – Jan 2017 Master in Tourism (Hotel Management)

School of Tourism and Hospitality Management Sant Ignasi, University Ramon Llull

Barcelona, Spain

Oct 2015

Operational week at Hotel Hilton Diagonal Mar, Barcelona, Spain

Aug 2014 – Jun 2015 DEC School – British Language School, Kiev, Ukraine

Jan **************

Pershyi Tsentr Inozemnykh Mov (English Language Studies), Nikolaev, Ukraine

Sep 2005 – Jun 2010 Bachelor in Business with Minor in Finance

The Admiral Makarov National University of Shipbuilding (NUS)

Nikolaev, Ukraine

Experience:

Jul 2019 - present. BookingExpert.com Customer Service, managing bookings

Dec 2018 – May 2019 BookingExpert.com Customer Service, managing bookings

Jan 2018 – Jul 2018 Customer Service Agent (Junior Assistant Purser) a Princess Cruise Lines 

Duties: Be the Consummate Host by delivering the passengers with consistently 

excellent service while maintaining financial accuracy. 

Deliver customer service standards **** meet Hotel Policies & Procedures. 

Nurture a memorable connection with every passenger by remaining fully 

engaged through completion of service. Ensure all passengers complains, 

including Hotel defects. Take ownership of each complain and follow up with 

the passenger. Accurately cash travel checks, make payments and cash 

change. Correctly settle shipboard accounts by accepting payments made by 

credit card, traveler’s check, or cash. 

Benefits: 5 stars Hotel Experience as Receptionist/Back Office performing junior 

management duties, secretarial skills. A great experience with large volume 

cash handling, possess mathematical and analytical skills, excellent Customer 

Service Skills. 

May 2016 – Dec 2016 Internship as part of Master in Tourism at Hotel Crowne Plaza Barcelona Fira. 

Work as deputy to the COO, Also Supervise all areas on the Hotel Operation to 

create a final document of reengineering process and improvement on all the 

areas of the hotel. Attend to visitors and deal with inquiries on the phone and face 

to face. Also, ensure knowledge of staff movements in and out of organization; 

prepare correspondence and documents, schedule appointments and co-

ordinate meetings and meeting room bookings. 

Apr 2011 – May 2012 Tax inspector

Inspector 2 rank 

State tax Administration of Nikolaev,

Duties: Reception and working with business entities, Verification of

Economic activity SPD, Audit of economic activity SPD, Checking the correct and

timely calculation, withholding and payment of taxes, Processing of tax documents 

Sep 2012 – Jun 2014 Financial adviser

PrivatBank, Nikolaev city, Ukraine 

Skills: 

Excellent Team Work Leader, Organized, Self-driven and accomplisher, Great Communication Skills. 

Computer skills: Advanced, Windows and Mac 

Microsoft Office (Word, Excel, Office, Access): Advanced 

Interests & Activities: Theatre, Music, Tourism, and Traveling. 

Language Skills: 

Ukrainian: Native Tongue 

Russian: Native Tongue 

English: C2 (ALTE 5) level 

Spanish: B2