Резюме HR

Профессиональные навыки

• Accounting
• Business
• CIPA
• Consultant
• CRM
• English
• English Fluent
• Excel
• French
• German
• HR
• Initiative
• Japanese
• Lua
• Management
• Mobile
• Power Point
• Russian
• Sales
• SPSS

Исходный текст

Anna **********

Mobile: **************

E-mail: Показать контакты (mailto: Показать контакты ), Skype: anna_govor

Date of birth: ************

Throughout my professional and academic life I have endeavoured to attain high achievements both nationally and internationally and gain international view of the world. I am a conscientious, organized, adaptable, very hard working with the ability to maintain a consistently high standard of work under pressure. I am determined and have definite personality. A good communicator, who has demonstrated a high degree of initiative and self motivation, enjoys the challenge of a busy, demanding work environment. I had a successful education based on the interests in business and culture, where I can start applying my extensive business and language skills I have obtained. A good team member and a leader.

I enjoy working in a dynamic environment with different cultures, communicating and interacting with people. I am keen on learning new techniques and facing new challenges in my career life. I see my future as becoming a part of international or multinational organization or become a business consultant in the international environment.

I am flexible and prepared to travel and/or relocate overseas.

Education and Qualifications

2002 – 2004 City University London – Witan Hall Reading (Great Britain)

MA in Business and Culture Studies

Subjects: cross cultural communication, business statistics (SPSS), international

management, management and consultancy skills, marketing and PR.

Thesis: “Organisation Culture and Corporate Failure”

1999 – 2002 City University London – Witan Hall Reading (Great Britain)

2:1 BA (Honour) Degree in International Business Studies

Subjects: business related subjects with specialization in accounting and German.

Thesis: “Theory of the Firm”

July-August 2000: as a part of my BA course I studied 6 weeks in German

language school “Goethe Institute”

1993 – 1998 Kiev State Linguistic University, Asian Studies Department (Ukraine)

Linguistics Specialist Diploma, specialized in Japanese and English

Subjects: Japanese, English, linguistics, pedagogy, psychology, methods of

teaching foreign languages

Achievements and Awards

• .October1999 – October2003 – I was awarded scholarships during both my BA and MA Courses at City University.

• .March 2003 I was awarded a Special Merit Award for Outstanding Performance in Achievement in Adversity.

• .From October ******************** - I was International Student Representative in the board of Studies of City University – Witan Hall (Incorporating Gyosei International College in the UK)

Work Experience

February 2015 Client Department Manager: Star Academy Educational Agency, Kyiv, Ukraine

Up to Date Duties and responsibilities include client’s service: liaise with potential clients

over the phone, conduct meetings, sign agreements, advise and organise

educational courses in the UK, Canada, Germany, USA and other countries for

targeted groups (children, adults, students, executives, groups) accommodation and

visa application, make commercial offer, calculation of the educational courses,

coordinate and participate in the fairs, exhibitions, conferences, presentations,

seminars, trainings to promote products and services, communicate with partners in the

UK, Canada, Germany, USA and other countries, submit weekly and monthly and

quarterly reports on client service to senior management.

November 2012 Client Service – Program Manager: DEC - Educational Agency, Kyiv, Ukraine

February 2015 Duties and responsibilities include client’s service: liaise with potential clients over the

phone, conduct meetings, sign agreements, advise and organise educational courses in

the UK, Germany, USA and other countries for targeted groups (children, adults,

students, executives, groups) accommodation and visa application, make commercial

offer, calculation of the educational courses,24-hour response to clients, ensure

customer satisfaction and positive-feedback, create and maintain client database (1:C,

CRM), coordinate and participate in the fairs, exhibitions, conferences, presentations,

seminars, trainings to promote products and services, communicate with partners in the

UK, Germany, USA and other countries, submit weekly and monthly and quarterly

reports on client service to senior management.

January 2012 Client Service Manager (Account Manager): “Kuadriga”, Kyiv, Ukraine

September 2012 Duties and responsibilities include both sales and client’s service:

achieve client service targets, problem solving with existing clients on every day

basis, liaise with potential clients over the phone|skype, conduct meetings, participate

in conferences and presentations with clients to present our products, services and

structure, seminars, communicate with Clients in Europe (Denmark, Germany)

January 2010 Client Service Manager: Business Link-Educational Agency, Kyiv, Ukraine

December 2011 Duties and responsibilities include both sales and client’s service: achieve sales

targets, achieve client service targets, liaise with potential clients over the phone,

conduct meetings, sign agreements, advise and organise educational courses in the UK

for targeted groups (children, adults, students, executives) accommodation and visa

application, make commercial offer, calculation of the educational courses,24-hour

response to clients, ensure customer satisfaction and 100% positive-feedback, create

advertising and marketing materials, create and maintain client database (1:C, CRM),

coordinate and participate in the fairs, exhibitions, conferences, presentations,

seminars, trainings to promote products and services, communicate with partners in

the UK, submit weekly and monthly and quarterly reports on sales and client service

to senior management.

September 2008 Freelance Management Consultant: Lausanne Consulting Group, ManTec AB -

December 2009 Management Consultant for a project in Ukraine in the industrial manufacturing field. Duties

include the following tasks: Development of analysis activities (observations, brown papers,

focus groups). Data gathering. Recommendations development and implementation. Support

team in the client's management within an assigned area of activity: communication, training,

coaching on the floor.

March 2008- United Nations Development Programme - Municipal Governance and Sustainable

September 2008 Development Programme. Ukraine, Kyiv - Finance Assistant.

Duties include: Manage all financial matters related to the Project’s implementation including

contracts, payments and financial revisions. Monitoring and reviewing reporting documents from

community organizations. Maintaining and regularly updating the procurement and finance

filing system, related to the project activities. Creating vendors, requisitions and purchase

orders; budget checking, dispatching and closing purchase orders for MGSDP in compliance

with UNDP procurement and financial procedures and taking timely corrective actions on

purchase orders with budget check errors and other problems. Prepare monthly/quarterly/annual

financial status reports as necessary. Contribute in preparation and updating of work plan and budget

of the Project.

August 2007 Praktiker Ukraine. Specialist of Invoice Control Department.

March 2008 Day to day duties include loading and controlling of goods invoices from local and foreign

suppliers, booking of cost invoices, issuing and posting outgoing documents, preparation of

monthly reports, communication with suppliers, supporting activities of Accounting department.

March 2005 – Control Pay – Kiev, Ukraine. Freight Invoice Auditor – Team leader.

July 2007 Started as Freight Invoice Auditor and In January 2006 became team leader. Day to day duties

are: cost control, processing transport orders, electronic and paper invoices, check carrier

invoices based on set priorities for European carriers and shippers, make system-based audit

corrections based on rating structures, accurate archiving and guarding of carrier invoices for

audit purposes. Creating and entering agreements and other information into data base. Keeping

all the data up to date. Communication with clients (shippers and carriers). Problems solving in

the department, managing the team and workload on a daily basis, delegate tasks to IA, ensuring

support and development of new staff, identifying areas for improvement on daily operation of

the team, monitoring and evaluating work performance of Invoice Auditors.

• • • .March, 2007 – Control Pay Kiev – Completed Customer Service and Logistic Basics Course.

    • .April, 2007 - TOT Center of Business Technologies, Kiev – Completed business training “Management for Unit Managers”

March 2004 - Park Street People Employment, NTC - Interpreter, Data Entry Clerk.

September 2004 My day to day duties included translation of questioners and putting the information

on a database. Reporting to the Russian Panel Manager.

May 2000 – Reed Employment Agency, Great Britain – Customer Service Assistant

March 2004 During my studies, I have worked as hospitality assistant, waitress and

customer service assistant. Team leader at many VIP functions at the

Madejski Stadium in Reading under pressurized and challenging environment.

September 1998 – National Park “Podilsky - Towtry ”, Ukraine – PA and Translator

February 1999 I was mainly working on international grants for local authorities and the city

itself and I also assisted foreign visitors. Telephone coordination, translation,

interpreting, use of information technology.

Languages

• .Ukrainian and Russian - native, English – fluent (*********), Japanese – pre intermediate, French Beginner and German – Beginner.

Additional Skills

• .Computer Literate in Microsoft Office software, Windows XP, Excel, Access, Word, Power Point and SPSS.

• .I am a battler and I am motivated. Ability to work in a team under pressure and meeting deadlines.

• .Excellent written and verbal communicational skills.

Interests and Activities

Hobbies: Swimming, yoga, cycling and glass painting

Books: Reading books on foreign languages, economics, nature and biographies

References: Available on request