Victoria
Резюме Supervisor
1 июля 2020 г.Одесса
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Профессиональные навыки
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FULL NAME
Victoria *******
MAILING ADDRESS
*********************
TELEPHONE NUMBERS
EDUCATION
High School #3, Kropivnitskij, **********
Volodymyr Vynnychenko Central State Pedagogical University, Kropivnitskij, Language & Literature, Pedagogiks, Bachelor, **************39 hours
WORK EXPERIENCE
Guest Service Supervisor
Duties: book for the client's request hotel/car/flight ticket in the system; check the required documents for the Immigration control; train new Guest services department personnel; answer letters of inquiry regarding rates and availability; responsible for cash handling including float and banking; using information available, plan and control both the preparation of future shifts and effective communication to the team; be flexible at all times in order to cover the unexpected needs;know all safety and understand emergency procedures and how to act upon them; understands accident prevention policies; assist in translation for different situations; participate during check-in; make the public announcements.
Employers name and address: MSC, Worldwide.
Supervisors name and telephone number: Laura Petzer, **********5010.
Starting and ending dates (month and year): 09.20************
Guest Service Agent
Duties; performed translation and interpretation duties from English into Russian/Ukrainian/German, including written texts, localization and live speaking presentations; arrange translation during corporate meetings to allow German/Russian/Ukrainian audience members to take part in English-language events; translate medical and legal documents, news articles, and corporate reports; uphold confidentiality policy when translating personal and company's materials; provide interpretation services as needed by corporate clients; make the public announcements (German/Russian/Ukrainian/English), check-in duties ( register passanger in the system, check documents for needed vesas as required); handle luggage duties; lost and found; cash flow duties; work in complaint system.
Employers name and address: MSC, Worldwide.
Supervisors name and telephone number: Laura Petzer, **********5010.
Starting and ending dates (month and year): 09.20************
OTHER QUALIFICATIONS
Job-related training courses
STCW, SP **************13.
Crowd Management & Human Behavior, 1***************014.
Job-related skills
Word, Excel, Fidelio, Micros, microphone.
Other languages
Russian – fluent;
Ukrainian – fluent;
German – advanced;
English – advanced;
Italian – intermediate;
Spanish – intermediate.