Diana
Резюме Customer support representative
10 февраля 2020 г.Киев
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CV
By Diana ********
Contact information :
Mobile phone: Показать контакты
e- mail: ******************** (mailto:********************)
Education:
2003-2014 Zhytomyr School № 36
2014-2019 Zhytomyr Ivan Franko State University
(Specialization: Philology, Translation, English and German)
2016-2017 Internship at the Pomeranian Academy (Poland)
Work experience:
April 2019 - January2020 Customer support representative
- Communicating with customers through different channels: by email and phone.
- Acknowledging and resolving customer complaints, responding promptly to customer inquiries.
- Maintaining a positive, empathetic and professional attitude toward customers all time, communicating and coordinating with colleagues as necessary.
- Ensure customer satisfaction and provide professional customer support.
- Looking for new employees to the company.
- Providing feedback on the efficiency of the customer service support.
September ******************** Intern in translation agency «Vsesvit-info»
- Written translation of judicial and economical texts from German/English to Ukrainian.
- Refers to online translation tools.
- Read through original material and rewrite it in the target language, ensuring that the meaning of the source text is retained.
- Use specialist dictionaries to find the closest equivalents for words used.
June 2019 – August 2019 –Written freelance translator
- Written translation of judicial and economical texts from German/English or Polish to Russian or Ukrainian.
- Follows up with clients to ensure satisfaction and understanding, discuss translation requirements with the clients.
- Refers to online translation tools.
- Read through original material and rewrite it in the target language, ensuring that the meaning of the source text is retained.
- Use specialist dictionaries to find the closest equivalents for words used.
September 2017 – May 2018 Translator at the wedding agency
- Writing personal letters (on behalf of the women) on the online dating site of the marring agency.
- Communicating with people in English.
January 2018 – March 2018 Intern at school
- Planning, preparing, and delivering lessons.
- Preparing teaching materials.
- Helping pupils improve their listening, speaking, reading and writing skills at lessons.
- Checking and assessing pupils work.
- Provide feedback based on workload and classroom behavior.
- Manage classroom crises and resolve conflicts.
- Keep a record of pupils’ attendance and grades.
- Collaborate with teaching staff and administration to foster a good student experience.
February 2016 – August 2017 Private English Tutor
- Planning, preparing, and delivering lessons.
- Preparing teaching materials.
- Helping pupils improve their listening, speaking, reading and writing skills via individual sessions.
- Checking and assessing pupils work.
- Research new language teaching methods.
Language skills:
Ukrainian - native,
Russian – native,
English - high level,
Polish - high level,
German - high level
Spanish - elementary level.
Skills:
- Communication in written and oral forms
- Team and individual work
- Foreigner languages
- Computer and interpersonal skills
- Problem-solving
- Time and Stress Management
- Leadership
- Customer Service
- Conflict Resolution
- Quick Study
- Deadline Oriented
- Active listening
- Creativity
- Decision Making
- Critical Thinking
- Analytical and management skills
Courses:
2014-2019 English Courses "Michael Got International" (I have advanced level)
2016-2017 Polish
Personal qualities: Active life position, purposefulness, organizational skills, sociability, responsibility, efficiency, optimism, creativity, initiative, ability to learn quickly,patience, good memory and benevolence.
Computer skills:
Confident user
• Word,
• excel
• Power point
• Social media
Additional information:
1. I can be your right and left hands.
2. I find some common ground with different people.
3. I speak Polish, English fluently, know German, understand foreigners, and study Spanish.
4. I can use Word, Excel.
5. Communicative, good, fast learn, hardworking, organized, cheerful.
6. I am engaged in sports. I like to read. I am fan of foreign languages. I like to translate something; I know everything about travel and about Ukraine. I do not imagine my life without English.
7. I learn everything about foreign languages.
Hobby:
Foreign languages, travel, sports, reading, cooking.