Maryna

Резюме Support

1 июля 2019 г.

Киев

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Образование—
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CURRICULUM VITAE

Am an easy going motivated individual who can work on her own, as well as part of a team. I have a range of experience working in the Retail, Financial, Food and office environments. Am friendly, polite, well-spoken my English is fluent.

PERSONAL DETAILS

Name Maryna *********

Address 56 Shackleton House, Archers wood, Dublin 15

Telephone +35387 382 6603

E-mail Показать контакты

EMPLOYMENT HISTORY

Jan 19 - Current Affirma Consulting @ Microsoft – Support Analyst

• Work with the partners on enrolment process

• Outlook, MS Word, MS Excel, Share Point, OneNote

• Support within different tools and Customer Education

• Meetings with partners using MS Teams and guiding them through the migration process

• Troubleshoot the Microsoft tools and escalating exceptional cases

• Knowledge of VSO, Power BI, Wobo, OCP Insights, CHIP

• Basic SQL queries

May *********** CPL for Facebook – Community Operations Analyst

• Review reported content in adherence with policies and within specified timeframes

• Maintain high standards of quality

• Actively enforce Terms of Use by carefully monitoring user reporting

• Identify and suggest solutions for business improvement

• Recognize trends and patterns

• Escalation of issues and maintaining relationship with global team

Oct *********** Tesco- Customer Assistant

• Handle cash transactions with customers using cash registers & process reports

• Scan goods and collect payments, issue receipts, refunds, change or tickets

• Redeem stamps and coupons

• Resolve customer complaints, guide them and provide relevant information

• Pleasantly deal with customers to ensure satisfaction

Aug *********** Radisson Blu St. Helen’s Hotel- Housekeeper

• clean corridors, lobbies, stairways, as well as guest rooms

• organize work schedule from the room status list, arrivals and departures

• distribute & restock room supplies using wheeled carts

• replace dirty linens with clean items & replace laundry bags and slips

• respond to guest queries and requests

• organize and restock cart at the end of the shift

June ************ Sil’po supermaket\ FozzyFood- Senior Cashier

• handles cash, till & served customers

• supervised other cashiers

• checked and controlled the receipt and movement of tobacco products

• received change money from the bank

• transferred cash to the collector & prepared cash orders

Dec 13 – June 14 Sil’po supermaket\ Fozzy Food- Trading Hall Cashier

• served customers

• handles cash & till

• checked weight and labels of goods

• reported to senior cashier

Dec 13 – April 14 Yoga-studio SADHANA- Administrator

• welcomed guests to the studio & consulted about services

• presented merchandise to guests and handled sales

• prepared hall for yoga classes, created a warm atmosphere

• promoted yoga studio through social networks; Facebook and vkontakte

Feb 13 – Sept 13 Nebos Raw food restaurant- Waitress

• advised customers’ on the dishes and drinks & took customers’orders

• served food and beverages according to the house rules

• resolved the problems, in case of any encountered by the customer

• created atmosphere of hospitality

• provided and supervised waiter`s assistants

• processed customers` payments (cash and cards)

May 13 – June 13 SAT NAM Yoga-studio- Administrator

• informed guests about classes and activities

• maintained cleanliness and availability of all necessary things for work

• issued permanent tickets & presented merchandise to guests and handled sales

• promoted yoga studio through social networks; Facebook, Slando and vkontakte

Oct 12 – Jan 13 Gaz-AutoParts Garage - Accountant Assistant

• collected and processed documents (sale and purchase invoices, delivery notes), formed account documents, processed and registered tax invoices

• reconcile bank account statements, settlements with contractors & cash transactions

Jun 10 – Sept 12 Net LineTelecoms- Accountant Assistant

• led inventory control

• prepared and controlled the validity of original documents when goods dispatch (sale invoices, delivery notes, tax invoices)

Aug 9 – Jan 10 KazkoviyVechir Newspaper- Accountant Assistant

• collected and processed primary documents

• prepared and submitted tax returns, payment documents, reconciliations

• registered returns of goods and write off documents

Jun 8 – Sept 8 Andriyvskiy Hotel – Receptionist

SKILLS AND QUALIFICATIONS

Qualifications

2018 - 2019 BSc. Information Systems & Information Technologies at TU (DIT)

2018 Diploma in Visual C# programming course with .Net Visual Studio at IBAT College

2017 Diploma in Java Computer Programming (Introduction to Programming) at IBAT College

2017 Pluralsight courses: JavaScript, HTML, SQL, C#, ADO.NET, .NET Framework, Python, Windows Forms

2009 -2011 Kyiv University of Tourism, Economy and Law- Accountancy Degree

2008 -2009 Kyiv Technical School of Hotel Management - Accountancy Diploma

2005 -2008 College of Economy and Law- Accountancy Certificate

Special skills

Accounting software system: 1C:Enterprise

PC Software Skills: Windows, MS Office (Word, Excel, Access, Outlook), C#, C, Java, Python, .NET, SQL, SQL Server

Languages:

Ukrainian, Russian, English (*********)

Personal skills

• Cooperative: Work well with others

• Independent: Ability to work on your own without being constantly supervised

• People-oriented: Enjoy working/being with people

• Energetic: Active, full of life, vigorous, an energetic worker

Interests:

Personal and spiritual development of the individual, healthy food, yoga, salsa, reading

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