Резюме Customer Service Manager

Професійні навички

• Agile
• CRM
• English
• Excel
• HR
• Kanban
• Management
• Organizational skills
• Project management
• SCRUM
• Ukrainian
• Microsoft Office
• Research
• Virtual assistant
• Customer Service
• Project Manager
• Communication skills
• Attention to the details
• Jira

Початковий текст

************************* (mailto:*************************)

Authorized to work in Canada (Work Permit)

Detail-oriented and results-driven professional with extensive experience in management, customer service, and partnership establishment. Proficient in leading teams, organizing workflows, and negotiating contracts to ensure successful project delivery. Skilled in utilizing CRM systems, managing platforms, and leveraging technology tools for efficient operations. Fluent in Ukrainian and Russian with a B2 level of English proficiency. Seeking opportunities to utilize my project management expertise in a dynamic environment.

SKILLS

• ●●Proficient in project management methodologies and tools such as Agile, Scrum, Kanban.

• ●●Skilled in CRM systems (Hubspot, ClickUp, Pipedrive) for effective customer relationship management and project tracking.

• ●●Experienced in utilizing management platforms for workflow organization and task management.

• ●●Strong leadership and team management skills with a track record of effectively leading teams to achieve goals.

• ●●Excellent communication and negotiation abilities, demonstrated in securing commercial partnerships and contracts.

• ●●Advanced proficiency in Microsoft Office Suite and internet tools.

• ●●Familiarity with website administration using Elementor/WordPress.

• ●●Detail-oriented with strong analytical and problem-solving skills.

• ●●Fluent in Ukrainian and Russian; B2 level English; basic knowledge of German.

EXPERIENCE

GETMOVERS Canada, Toronto, Canada (Remote) — Chief of Customer Service Department, Assignments and new Partnerships Establishment

October 2020 - Now

• ●●Managed and optimized the workflow of a team of 5 employees, dispatching 400+ orders monthly and ensuring efficient execution of plans and tasks.

• ●●Successfully established new commercial partnerships for the company through effective negotiation and collaboration, resulting in increased revenue and market expansion.

• ●●Utilized CRM systems such as HubSpot, Pipedrive, and ClickUp for effective customer relationship management and project tracking.

• ●●Leveraged advanced computer skills and technical tools for website administration, including Elementor/WordPress, Che browser, PiaProxy etc.

Sales Momentum, USA (Remote) — Executive Assistant

February ***************

• ●●Provided comprehensive support to project management tasks, including organizing meetings, conferences, and events, and handling agenda preparation.

• ●●Generated leads through various channels such as email marketing, social media outreach, and targeted research using FlowChat, Seamless.ai, and Lusha.

• ●●Proficiently qualified leads to ensure a smooth transition through the sales funnel, contributing to increased sales and revenue.

English Language School "ATLAS ihl," Poltava, Ukraine — English Teacher, Director of Studies (DOS)

October ********************

• ●●Conducted individual and group lessons for children, teenagers, and adults.

• ●●Developed educational programs and curriculum, conducted assessments, and trained new staff members, contributing to the professional development of the teaching team.

• ●●Managed and analyzed reporting documentation to track student progress and assess program effectiveness, leading to improvements in teaching methodologies and student outcomes.

Multiplex Cinema, Poltava, Ukraine — Administrator

January *****************

• ●●Ensured excellent customer service by managing cashier responsibilities and maintaining order in the lobby and theaters.

• ●●Utilized strong organizational skills to manage and analyze reporting documentation, contributing to operational efficiency.

EDUCATION

V.G. Korolenko Poltava National Pedagogical University — Master's Degree

September ********************, Poltava, Ukraine

Faculty of Philology and Journalism

Major: Romance-Germanic Philology (English Language and Translation)

V.G. Korolenko Poltava National Pedagogical University — Bachelor's Degree

September ****************, Poltava, Ukraine

Faculty of Philology and Journalism

Major: Secondary Education (English Language and Literature)

PERSONAL QUALITIES

Results-oriented; responsible; organized; attentive to details; able to handle large volumes of information; polite, initiative; committed to ethical conduct.