Resume Customer support representative

ANASTASIIA

ZAVOROTNIA

Moderator, Customer Support Representative

E X PE R I E NC E

Jan 2021
Jul 2021

E NG L I S H T E AC H E R

Sp a c eD e e r O n l i n e S c h o o l

| Kyiv, Ukraine

- Provided High quality language skills to my
students

- Showed patience and teaching professionalism

- Managed my students to be satis ed with their
results and leave a good impression a er each
lesson

- Provided IELTS preparation skills to my

students.

Feb 2022
Sep 2022

E NG L I S H T U T OR

F u t u r i s t S c h o o l | Kyiv, Ukraine

- Provided High quality language skills to my
students

- Got an experience of a remote job

- Showed patience and teaching professionalism

- Managed my students to be satis ed with their
results and leave a good impression a er each
lesson.

Sep 2022
Present

E NG L I S H T U T OR

Fre e l a n c e | Germany

- Use my own language course materials

- Showed patience and teaching professionalism

- Managed my students to be satis ed with their

results and leave a good impression a er each
lesson

- IELTS preparation.

E DUC AT ION

Sep 2008
Jun 2019

C OM PL E T E H IG H S C HO OL
E DUC AT ION

I r p i n' P u b l i c H i g h S c h o o l n u m b e r 1

| Irpin, Ukraine

Show contacts

Ziegeleidamm 67, Emsbüren, Germany

+491746365601

************

Ukrainian

OBJ E C T I V E

My story has begun back when I was 18 years old. I
was living in Ukraine and dedicated my time and
energy to self-education and succeed in learning

English. When my studies has brought me to
mastering this language at a fairly high level - I
immediately began looking for a job.

That's how I've got my rst remote position at
SpaceDeer Language School. Unfortunately, due to
health reasons, I was forced to quit a er 6 months
and

take care of myself.

Few months later, I started seeking for another job
opportunity and got a place in Futurist School right
before the invasion on Ukrainian Territory.

Fortunately, i was able to continue my work in
Poland and a er several months - in Germany.

However, my nancial situation didn't allow me to
maintain this job and again i was forced to quit.

I've been living in Germany since July, 2022 and at
the moment I'm ready to devote my time into work

again.

Have an ability to establish and maintain excellent
communication and relationships with clients and
employees. Proven to be quite exible and being
able to adjust according to the situation. Dedicated
to deliver e ective solutions to all problems.

Excellent time management skills combined with a
little knowledge of the customer service industry.
Bilingual, hardworking, and ready to all the
di culties on my way. Skilled and passionate about
my work.

S K I L L S

L A NG UAG E S

English | Advanced

Russian | Native

Ukrainian | Native

Customer assistance

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Customer assistance

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Computer skills

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Fast Learner

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Remote Job Experience

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Adaptability

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Teamworker

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Time management

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Language skills

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