Mariana
Resume Receptionist
21 June 2021y.Kiev
- Education—
- Work experiencedoes not matter
- Job typeany
- Work typeany
Professional skills
- Bitrix
- Business
- Call center
- Communication skills
- English
- Excel
- German
- Photoshop
- Russian
- Sales
- Support
- Ukrainian
- Promo
- Manager
- Adobe Photoshop
- Computer
- SSIS
- NIST
- Monitoring
- NET
Original text
***** Mariana Yaroslavivna
Customer support repre***************** UAH
Full-time, part-time.
Age:22 years
City:Kyiv
Contact information
Address:Mykoly Visilenka
Phone number: Show contacts
Email address:******************
Work experience
Logistics
************ to 05.2021 (6 months)
Logistic Company, Kiev (Logistics)
Phone conversation and email correspondence with drivers and customers. Vehicle location tracking, driver support. Work with different systems. Monitoring to deliver the load on time.
Receptionist
************ to 11.2020 (******** months)
De Paris Apartments, Kiev (Scope of service)
Booking apartmance, settlement and eviction of guests in the program, customer consultation, work with booking sites, talk to guests by phone and correspondence with them by email,work in exel, communication with gests, work in the reservation system Fidelio,help guests, give them advice, solve the problem, meet all the needs of the guest.Monitor the work of other departments (maids, technician)Always be friendly and polite with gests.Good communication skills.
Sales person
************ to 08.2019 (3 months)
Burger King, germany (Service sector)
Work in a restaurant. Help guests with a choice, give a recommendation, tell about the ingredients that make up the dish, take payment from customers, work with the cash register.Work in a large and friendly team
Customer support manager
************ to 05.2018 (7 months)
E-tiket, Kyiv (air transportation)
Phone calls (incoming and outgoing), customer consultation in chat, by phone, by E-Mail. Assistance in finding a cheap ticket, assistance in choosing a profitable flight, advice on air transportation, comparison of airlines, conflict resolution,provide the client with all information on flight rules, assistance in technical issues (how to pay, how to buy a ticket on the site, how to check -in for a flight, Work in Bitrix24, Exel, word, sites-E-ticket ,Kiev.aero ..
Receptionist
************ to 10.2017 (7 months)
Z-apartmens, Kiev (Hotel)
Booking apartmance, settlement and eviction of guests in the program, customer consultation, work with booking sites, talk to guests by phone and correspondence with them by email,work in exel, communication with gests, work in the reservation system HotelMS,help guests, give them advice, solve the problem, meet all the needs of the guest.Monitor the work of other departments (maids, technician)Always be friendly and polite with gests.
Customer support manager
************ to 03.2017 (6 months)
SushiWok, Kiev (customer service)
Help customers with product selection, give a recommendation,talking on the phone with customers, help with ordering on the site, advice on promotions, discounts, personal offers, solving unusual situations, work in 1C, exel, work in the call center in a friendly team.
Education
Kyiv National University of Trade and Economics
Hospitality business, Kyiv
Unfinished higher, ************ to 07.2020 (********** months)
Professional and other skills
Computer skills
Good knowledge of PC, Excel, Word, 1C, Bitrix24, Adobe Photoshop.
Language proficiencies
English ─ above average
Russian ─ fluent
Ukrainian ─ fluent
German ─ above average
Additional information
Sociable, hardworking, creative, responsible, ambitious polite, calm, confident.
Resume posted at: www.work.ua/resumes/4056100