Резюме Support

PROFILE: Dynamic, easy
contact, work under pressure,

Strong adaptability

SKILLS

Law & Management

Negotiation, sales, customer management

Customer and technical support

EXPERIENCES

07-************5 : Administrative assistant at ONG Soleil Levant Education:

Awareness on children's rights, Construction of schools, establishment

administrative acts Support for parents unable to educate their

children, provide full monitoring for the Good Walk of their children, monitoring

constrictions of schools.

06-20************ : Commercial at IPL company Functions: Client manager,

sell the company's products. It was a question of proposing Our services of adjustment

accounts which one lost on the stock market.

01-20************: French customer manager for wizzair Airlines Functions:

Receive calls from passengers for assistance, Refund Canceled tickets

(COVID19 pandemic distance), make ticket reservations, control of

Banking Operations, Ticket Changes and Tips.

01-20************0: French Customer Support Manager Wizzair Airlines

Functions: Respond to passenger emails (complaints), make Refunds

by credit card and BTP and all other concerns by email. Analysis of

Passenger bank documents, verification of transactions (success or failure), transmissio

proof of Payment, settlement of basic conflicts with

unhappy passengers. Mastery of the sale-force system for customer support Better

TRAINING

2019-2020:Master in International Business Management at University

from Katowice Poland

2019-2020: Master in Theory of International Economic Relations at

Alfred University

Nobel Prize for Dnipro in Ukraine

2018/2019: Ukrainian language

2017/2018: Master 2 Private Law Unfinished

2016/2017:Masters in private law at Félix Houphouët University. B

(Cocody-Abidjan)

2012/2016: license 3 in private law Félix Houphouët B University And

a certificate in human rights from Methodist University in Abidjan Cocody

2011/2012: Baccalaureate at the Lycée Moderne de Bondoukou

Assande Yves Saint-Laurent

*********

Phone: Показати контакти

E-mail:

assande*********************** (mailto:assande***********************)

Skype: Yves Assande

Computer science :

Word, Excel

CRM

SALESFORCE

Language:

Excellent French

English: Good

Ukrainian: medium

QUALITIES :

Adaptability

Perfectionism

HOBBIES :

Reading

Trip