2. Cooperation with the clients: shortages and damages; shipment schedule; monthly mutual accounting; forming
pricelists; control of plans fulfillment.
3. Preparation of quotas for clients for certain goods based on stock and sales; supervision of this process.
4. Management of LSP operations for warehousing and distribution; handling claims if needed; stock control; organizing stock takes.
5. LSP services market survey, contact and amendments conducting.
6. Manage specific budget targets: sales freight; goods storage expenses.
6. Damage stock control and arrangement of goods utilization on quarterly basis.
7. Supervising the process of goods stickering and promo bandling.
8. Regular sales reports and reports on request.
9. Communication with the IT department on the issues with work in 1C system and on developing new forms of reporting.
10. Participation and lead through of interview in case new member of staff if needed; people training in a department.
05.2008 – 02.2010 “SC Johnson”
Customer Service KA Specialist
Main responsibilities:
1. KA orders: processing, preparation of the shipping documents, MOQ control.
2. Returns and corresponding documentation to them.
3. Communication with a logistic operator, control of orders assembly, dispatch and delivery time.
4. Cooperation with clients on orders, goods acceptance-transfer certificates, solving issues at the places of products delivery.
5. Informing clients about a new product, price changes, payments data, etc.
6. Checking share of delivery cost for every order; making decisions about shipments.
7. Control of safety stock for KA, short and long terms sales forecast for Key Accounts.
8. Arrangement of orders through EDI. Work with errors, maintenance of Product mapping, Client mapping.
9. Promo packs and Billa/Metro Units packaging forecast;
10. Regular sales reports (KA performance) and reports on request.
Skills:
- Ukrainian – native
- English - intermediate
- Russian - fluent
- PC advanced user MS Office: Word, Excel, PowerPoint, Access, Outlook, 1C, SAP
Trainings: Time Management
Interest and Activities: Reading, dancing, yoga, needlework, keeping fit.