Резюме Customer Service

Dmytro *******

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Kharkiv. Ukraine

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https://www.linkedin.com/in/dmytr

Summary

Oriented professional with strong background in customer relations and team management. Born leader with the
ability to lead teams to process. A critical thinker with strong analytical skills. Excellent communicator, with
aptitude for identifying critical drivers and structuring solutions to gain revenue. Able to get on well with people at
all levels and easily make good working relationships.

Skill Highlights

Languages:

English - C1

German - A1

Computer technology (CRM,

Zendesk, Social Media, Gmail

etc.) ●●●●○

MPs and tools related

(Amazon, eBay, Walmart)

●●●●○

Customer Service ●●●●●

Operations ●●●○○

Marketing ●●●○○

Administration ●●●●○

Microsoft Office ●●●●●

Project Management ●●●●○

Sales ●●●○○

Education

Kharkiv National Automobile

and Highway University

Bachelor’s Degree in Automation and Computer-Integrated Technologies

Certifications

SCHOOL OF MANAGERS - ABIS
Effective Management and Marketing Technologies

Experience

PRODUCTECH Corporation

PR & Influencer Manager

Driving brand awareness targeted on sales increase
Identifying and building relationships with prominent influencers and thought
leaders (on Youtube, Instagram)
Brainstorming new, creative approaches to influencer campaigns (Brand
collaboration, cross-promotion, outreach templates etc.)
Researching and evolving the tech platforms used to run campaigns
efficiently
Identifying opportunities for greater profits by analyzing the influencers
profiles (via various online tools and intuition)

2012 - 2017

2018

09/20************

Experience

PRODUCTECH Corporation

Reputation management Team

Lead

Coordinating and scheduling teamwork;
Creating weekly reports with the team's achieved KPIs;
Building and maintaining an information database for RM team newcomers,
describe working processes&handovers inside the team;
Optimization and facilitation of the team's work by means of administrating
ZenDesk platform (creating triggers, automations etc.);
Resolving RM Specialist areas of concern as raised by customers 
Achieving company targets and KPI’s as set by the President of the Company
by having own quarter/monthly rocks;
Attending weekly online meetings with the Company Management and
reporting the current company ratings;
Working closely with Marketplace Managers and E-commerce
department for achieving common results;
Monitoring company performance&ratings on various selling channels
(Amazon, eBay, Walmart), subsequent alerting Head of CCD to risks of
ratings downfall and prioritizing work with them;
Product insert management;
Initiation of the purchase of reviews through the contact database in case of
a threat/fact that the rating falls *********;
Initiating the generation of reviews for new products.

PRODUCTECH Corporation

Reputation management 

Specialist

Maintaining the company’s positive image by resolving customers negative
experience;
Building positive relationships with previously dissatisfied customers to
acquire new positive product reviews&feedbacks;
Understanding customer needs and developing plans to address them;
Communication with customers who did not leave feedback and did not
address problems (instant messenger, email, call, postcard);
Launching paid feedback generation process based on contacts database.

Club Magic Life Belek Imperial 

(Turkey) 

TUI Magic Life Kalawy

(Egypt) 

Entertainer. Archery instr. & 

Guest Service Professional

Coordinating with housekeeping, F&B Department, staff and management to
fulfill guest requirements;
Organizing both daytime (archery) and evening (dancing shows)
entertainment activities;
Dealing with irate guests and finding ways to resolve issues to the guests'
satisfaction. 

12/20************

08/20************

03/20************