Resume Support

Alina *******

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Kiev (Ukraine), undefined 03701

3+ years of customer servicing and members support experience, as well as 4years of goods supplying with

knowledge of warehousing and distribution.

A quick learner with an analytical mind and passion in technologies, strong team player, eager to progress in the IT-

sphere.

Experience

Customer Service Team Lead

Feb ***************

iPulse Medical Ltd., Kiev (Ukraine)

Creating and supervising of the Customer Support Team

· Creating a customer support team from scratch.

· Onboarding the agents.

· Creating Knowledgebase, guidelines, responses templates, feedback reports, bug reports, claims and issues

reports.

· Daily/weekly/monthly monitoring of the customers' activity, reporting to the Marketing and Tech teams.

· Improving the customer service in order to apply "win-win" solutions according to the company policy and

customers' needs.

· Improving and coordinating the team in crisis situations.

· Scheduling and daily administrating of the team.

· Resolving the toughest cases via emails, social pages, website, as well as on AMAZON, eBay, Indiegogo

platforms.

Member Relations Specialist

Jun ***************

BlaBlaCar, Kiev (Ukraine)

Providing members-oriented and service-oriented support.

· Responding to the tickets (100% response rate).

· Problem solving according to the company communication strategy and terms of use.

· Processing claims and complains of the members in a timely manner.

· Testing of the product for detecting/proving the bugs (website, mobile app).

· Communicating with Product & Tech Teams (members' feedback and bugs reports).

· Tracking, collecting, analyzing the changes in the members' behavior according to service evolution.

· Providing solutions and ideas for product improvement.

Account Manager

Jan ***************

Cheil Worldwide, Kiev (Ukraine)

Managing the differrent projects for the main client (Samsung Ukraine).

· Project managment: from the task receiving to the final results evaluating.

- Creating and/or adopting project development algorithm according to the each specific compaign.

- Searching for new suppliers.

· Contract management.

· Developing and implementing the algorithm of the vendors' evaluation.

· Bidding / Vendors handling.

· Document flow handling and payment controls.

Purchasing Specialist

Jan ***************

Palma Group S.A., Kiev (Ukraine)

Cooperation with suppliers and distributors.

· Production planning and order placing according to the data providing by the selling team.

· Coordinating and handling of goods delivery under the following scheme: plant - carrier -warehouse - regional

warehouse.

· Customs clearance assistance.

· Maintaining the stock on 5 warehouses (central & regionals).

· Preparing weekly / monthly reports (distribution stocks, sales reports, etc.).

· Coordinating of drugs returns.

· Timely controlling the payments.

· Controlling of contracts closing.

Import/Export Manager

Jan ***************

Winning Invest & Trade Ltd., Kiev (Ukraine)

Clients assistance and support, managing the delivery process of the various goods.

· Managing the process of goods delivery on the route: EU - Russian Federation / Ukraine (Import/Export of

dangerous goods).

· Placing the orders for production & carriage.

· Coordinating the carriage of the goods using the various types of vehicles.

· Customs clearance assistance.

· Controlling the payments.

Skills & Specialization

Client oriented, Problem Solving, Flexibility, Quick learner, Fluent in English, Delivery, Advertising, Strategy,

Managing, Organizing, Testing, Research, Investigator

Education

Simon Kuznets Kharkiv National University of Economics

Jan ***************

MASTERS, International Economics

Kharkiv (Ukraine)

Websites

https://www.facebook.com/alina.garmash.7