Professional skills

• Dreamweaver
• English
• Excel
• HR
• Strategy
• Support
• Windows
• DBA
• Proofreading
• Database
• Assistant
• Writer
• Planning
• Software
• Technical writer
• Fashion
• Templates
• Documentation
• Computer
• RDS

Original text

Joelle *********

Downtown Atlanta | Show contacts | *********************

OBJECTIVE

With a background in multiple industries, I am skilled at discovering & delivering solutions to problems through strategy and planning. Progression and professional growth is my goal and I am seeking a position to leverage my skills and produce above satisfactory results with a company looking for accuracy, dedication and attention to detail. I am a detail-oriented Technical Writer with a year of experience authoring high-quality technical documentation, templates and user guides/manuals that clearly and efficiently explain highly complex systems and processes. I am a multi-tasker with excellent ability with editing and adjusting content based on client feedback.

Experience

Magnicore Consulting

Technical Writing Intern | May 2019- Present

• Production of an eclectic variety of technical documentation including customer manuals, bulletins, installation guides, training curriculum, instruction manuals, and other relevant documents with the purpose of communicating important technical information in a easy-to-read manner.

• Creation and editing of technical content for blog posts, newsletters, and company websites.

• Proofreading content for accurate use of grammar, syntax, punctuation and usability.

• Writing quality, instructional and inviting content according to consumer needs, and product goals.

• Directly involved in the preparation of procedures for processing technical data

• Organize materials and complete requests for edits and revisions in order to maintain proper guidelines

• Regularly review all published content and perform edits, revisions and updates as warranted

• Authors and publishes reports and journals that provide all personnel involved in operations

Atlanta Gastroenterology Associates

Front Desk Representative, Financial Counselor | Nov 2018 – May 2019

• Insurance verification, money collection, and payment arrangement formulation.

• Answering phones and routing calls to the correct person or taking messages.

• Patient advising, counseling and support.

• Interpreting super bills, assisting with medical chart prep and maintenance.

• Preparing financial statements, reports, charges and other documents.

• Filing and retrieving medical records, documents and reports.

• Performing office duties that include ordering supplies and managing a medical records database.

True Food Kitchen

Hostess | Feb **************

• Controlling the door, managing reservations, seating guests in a timely fashion, operating phone lines, maintaining cleanliness of area, tables, menus, doors and windows of restaurant.

• Performing customer service duties including taking to-go orders and delivering to bartenders, answering phones and guest questions, assisting with table turnovers when necessary.

• Phone and switch board operation, answering phones and routing calls to the correct person.

• Handling basic bookkeeping tasks including tip out and tip shares.

Biomat USA

Administrative Assistant | Feb **************

• Provide general administrative support and using various computer software.

• Helping prepare for meetings and accurately recording meeting minutes.

• Answering phones and routing calls to the correct person.

• Reading and analyzing SOPs for proper understanding and performance in preparation for various audits.

Education

• Hampton High School | Advanced Diploma | 3.5 GPA

• Hampton University | English Degree | 3.0 GPA

Certifications

• Technical Writing

• Adobe Dreamweaver

LEADERSHIP & Volunteer experience

• HUGLIFE CARES | Aug 2018- Present | Meal Server, Clothing Distributor

References

Will provide upon request