Resume Операційний Менеджер

KSENIA MEDVEDIEVA

PROJECT MANAGER ASSISTANT | PART-TIME

D E T A I L S

ADDRESS

Mukacheve
Ukraine

PHONE

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EMAIL

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S K I L L S

Perfect self-organization

Excel | Hubspot | Trello

Customer Service | Support

Errors search | Manual QA

Data Analysis | Reports

L A N G U A G E S

English

P R O F I L E

A perfectly self-organized manager who has been working in 1 company for over 6
years, being developed in different directions based on the company's needs. I used
to work in Support, Operations, Database, and QA.

I have an eye for detail and a big passion for reports, sheets, and error searches.

I tend to work independently, knowing the goal and a deadline, with no need for
motivation or control.

I always strive to 'feel' the data and the process I am involved in.

*I have a unique experience in a sports event organization, where I had to create the
entire event from scratch, starting with a Fund search, inviting judges, and athletes,
and ending by holding the event on the day of the competition.

E M P L O Y M E N T H I S T O R Y

Hotels Relation Manager, Quotel A/S

Jan 2020 — Nov 2023

Created (from scratch) an 8 000 properties database with the best offers/discounts
for our consumers, found and carefully selected from a partner Bedbank's inventory 
of 450 000 properties. The mention process included:

• Top travel destinations research and analysis
• De nition of properties that meet our needs based on a rating, reviews, service 

quality and a price

• Extra data research (hotels seaonality, brand af liation etc.)

Created numerous of simple and detailed reports in Excel.

Performed dozens of manual QA reports and helped to improve the working 
process.

At the beginning of the process I Had a tight communication with Hotel managers 
by email and by phone in some cases.

Operations and Support Manager, Quotel A/S

Aug 2017 — Jan 2020

I managed a small Team of 4 people and ensured smooth functioning of daily 
processes.

I used to create a detailed schedules based on strict deadlines and provides 
guidance to employees.

I created properly operating SOPs for Sales and Operations departments.

In addition I provided technical support for our clients, addressing their queries and 
resolving any issues that arose. 

Extra:

Manual QA + reports + tight communication with an IT departments in order to get 
evrth in place in a proper way.

OPERATIONS MANAGER

E D U C A T I O N

Bachelor, Easteuropean University of economic and 

management

Cherkasy

Jul 2006 — Jun 2010

Hospitality Management

C O U R S E S

Manual QA, ThinkMobiles

Jan 2019 — Mar 2019