Resume Customer Support

Manojkumar Sapara

Senior Customer Support Engineer (IT Service Desk)

Detail-oriented and self-motivated, IT Customer Support Focused, IT Service Desk with ITIL Foundation in both business
administration and IT Support Skills.

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************************ (mailto:************************)

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+91- Show contacts Q

Surat ******* India

CA Service Desk Tool (HCL)

BMC Remedy

HP openview Service Desk

MS Office, Office 365

IBM Lotus Notes

SAP Client Based

Microsoft Outlook

Incident Management

Change Management

TrendMicro Antivirus

Team Viewer, Real VNC &
Microsoft remote Tool

Virtual private Network,
LAN, WAN & Wireless
Network

SKILLS

WORK EXPERIENCE

Senior Customer Support Engineer (IT Service Desk &
Technical Support)

CMS IT Services Pvt Ltd.

10/2016- Present ONGC Hazira ITIMMS Contract, Surat *******, India

Achievements/Tasks



ITIL Service Desk Management Support as per SLA, Remote & 
Telephonic Technical Support and giving 24*7 supports. 



ITIL based Service desk support with CA Service desk beyond SLA. 



Leading a Part of 12 Engineers Team Including Network, Server 
Support. 



Handling day-to-day systems administration tasks that include 
planning, installation, and maintenance. 



Installing and configuring Windows, MAC operating system with 
software, hardware



Monitor maintenance and administration of a healthy IT Support of 536 
plus PC’s, 600 Plus Laptops and 350 Printers Including Network Devices. 



Managing materials movement and inventory. 



Preventive maintenance of all Hardware’s – as per Requirements, which 
required lots of planning and scheduling. 



Installation, configuration & troubleshooting of Application Software 
like MS Office, Antivirus, Avaya, oracle, Budget Software, SAP, and IBM 
Lotus Client & HMS Medical Software. 



Maintaining Security of Systems by TrendMicro Antivirus Software and 
Other miscellaneous security tools. 



Up to date Service desk Reports like as daily, Monthly, Quarterly and 
MIS reports. 



Annually & quarterly work order calculation with supporting 
document. 



Team Management with supporting engineers. 

Contract Assignee Roles: IT-Service Desk & Technical 
Support

TCS limited (TATA Enterprise)

Amalgamation of CMC Ltd. (“CMC”) with 

Tata Consultancy Services Limited (“TCS”)

1*************6 ONGC Hazira ITIMMS Contract, Surat *******, India 

Contract Assignee Roles: IT-Service Desk & Technical 
Support

CMC limited (TATA Enterprise) 

*************15 ONGC Hazira ITIMMS Contract, Surat ******* India 

Desktop Engineer Roles: IT-Service Desk & Technical 
Support

PCS Technology Ltd

11/20********** ONGC Hazira ITIMMS Contract, Surat *******, India 

Proprietor (Self Employment) 

Vihal Engineer 

 *************07 Surat, *******, India 

EDUCATION 

Diploma in Information Technology 

Technical Examination Board ******* 

*************04 *******, India 
 

Higher Secondary (10+2 Science) 

******* Secondary Education Board 

04/2001 *******, India 

Secondary (10 General) 

******* Secondary Education Board 

03/1999 *******, India 

CERTIFICATES 

ITIL Foundation (05/2015) 

Awarded by AXELOS (APMG international) 
Digital Cloud Computing (General) - (06/2016) 
Awarded by TCS Limited (Appreciation) 

LANGUAGE 

-English 
-Hindi 
-*******i 

ACHIEVEMENTS 

-Quarterly Performance Award by CMS It Service Pvt. ltd.