Resume Customer Service

NATALIIA *************

CONTACT INFORMATION:
Mobile: +971 55 980 3515
Mobile (WhatsApp): Show contacts
Email:

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PERSONAL DATA:
Nationality: Ukrainian
DOB: ******************
Marital Status: Married

PROFESSIONAL SUMMARY

Accomplished, results-driven, efficient and effective Airlines & Customer Service Professional with fascinating
experience in Airlines Industry within the UAE who uses a diverse skill set to bring people together. Possesses an
effective, positive, and flexible style with the willingness to work beyond the call of duty. Recognized as a leader with
an exceptional ability to manage multiple responsibilities simultaneously, developing and implementing training
programs for operational personnel, cabin & flight crews, proactively resolve issues and produce results by leveraging
internal and external resources. Recognized for the ability to work autonomously as well as collaboratively in a dynamic
and fast changing environment while maintaining the highest level of professionalism and ethics. With a strong history
of driving dynamic inflight sales, customer service, managing client relationships, and substantially increasing revenues,
I stand to significantly contribute to your objectives in the position.

CORE COMPETENCIES

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Presentation Skills & Prospecting Skills;

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Analyzing Information & Reporting Skills;

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Judgment and Decision-Making Ability;

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Professionalism and Confidentiality; 

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Ability to Work Under Pressure;

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HR Processes & Employee Relations; 

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Client Relationships & Quality Focus; 

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Customer Flow Management; 

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Problem Solving & Results Driven; 

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Cross-Cultural Work Environments; 

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Client Relationships & Quality Focus; 

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Passenger, Crew & Flight Safety; 

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Training Programs & Safety Procedures; 

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Emergency Procedures & Response;

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Plane Evacuation Protocols;

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Airport Codes & Airline Terminology;

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Cabin F&B Service & Inventory Control; 

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Customer Focus & Customer Service; 

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Translation & Interpretation Expertise; 

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Communication & Leadership Qualities.

 
PROFESSIONAL EXPERIENCE 
 
[February, 2014 – November, 2019] – “Etihad Airways”, Dubai - UAE. 
Position: Cabin Senior 
 

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Delivered friendly, efficient customer service and creating a warm and welcomed atmosphere for all of customers, 
with the key aim of retaining and attracting new customer; 

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Promoted and delivered to the customers the variety of the onboard “Duty Free” products; 

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Checked the passenger cabin for correct location and security of all items of emergency equipment and the visual 
serviceability checks of portable emergency equipment and reported to the PIC that these checks have been carried 
out; 

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Made announcements on behalf of the pilot and attended to customers in-flight;

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Prepared the flight reports to the Cabin Crew Manager and other company departments after each flight;

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Responsibly ensured the cabin crew was delivering a high standard of safety, service and the overall inflight 
customer experience; 

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Was in charge for the pre-flight briefing of passengers on emergency equipment and exited and brought to the 
passenger’s attention the written instructions when these were provided; 

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Ensured that items of passenger baggage in the passenger cabin were properly secured and stowed in the 
passenger compartment approved stowage spaces; 

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Checked the catering menu and counts, made sure all special meal orders were catered and drinks were sufficient;

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Maintained high standard of cleanliness and personal appearance in order to promote sense of professionalism and 
passenger confidence in crew; 

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Promoted a co-operative teamwork environment on board the aircraft with all crew members; 

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Ensured that all on board sales cash and receipts was accounted for and submitted at the end of each flight. 

[August, 2013 – January, 2014] – “Air Arabia” Airlines, Sharjah - UAE. 
Position: Flight Attendant 

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Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights 
promptly; 

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Facilitated communication between flight deck and cabin crew prior to and during flights in order to promote 
smooth operations; 

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Conducted pre-flight safety and security checks, prepared the cabin and ensured the cleanliness of the cabin;

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Conducted pre-flight duties to ascertain the functionality of all emergency equipment; 

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Conducted pre-flight duties to ascertain the functionality of all galley equipment; 

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Complied with and ensuring that the Cabin Crew Members were meeting the grooming requirements of “Air 
Arabia”; 

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Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep 
abreast of all new requirements and procedures;

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Explained the use of safety equipment and answered passengers' questions; 

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Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff; 

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Operated in compliance with all airline and federal aviation regulations to ensure complete compliance with safety 
and security procedures. 

[March, 2010 – May, 2012] – “Azbuka” Translation Agency, Rivne - Ukraine. 
Position: Translator 

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Worked as a written translator in English – Russian, English – Ukrainian, Polish - English pairs and was responsible 
for interpretation of texts and documents of various kinds; 

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Listened to complete statements in one language, translating to second, and translated responses from second into 
first language; expressed either approximate or exact translation, depending on nature of occasion;

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Met and coordinated with other interpreters, staff and supervisory personnel in order to meet objectives of the 
“Azbuka” Translation Agency;

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Assembled, prepared and analyzed documents and confidential information;

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Provided admin support including but not limited to: phones, distribution of mail and preparation of reports;

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Performed miscellaneous job-related duties as was assigned.

EDUCATION 

[2008 – 2012] – Ostroh Academy of National University, Ukraine; 
Qualification: Bachelor’s Degree in English Philology - English Language and Literature. 

LANGUAGES 

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Ukrainian – Native; 

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Russian – Fluent;

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English – Fluent;

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Polish – Fluent; 

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Italian – Basic. 

SKILLS 

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Excellent verbal and written communication skills that include the ability to write effective business memos and 
correspondence; 

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Ability to effectively manage professional staff, develop good relationships with a wide range of people and build a 
collaborative work environment; 

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Ability to solve problems in a strategic and tactical manner and use good judgment in making decisions; 

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Well-organized, self-motivated, goal-oriented and flexible; 

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Excellent skills in customer relations, customer service and vendor management; 

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Proven ability to inspire confidence, motivate, persuade and negotiate effectively; 

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Excellent skills in Microsoft Office programs and Internet Surfing; 

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Flexible when it comes to diverse time and schedule changes and able to work under pressure.