Professional skills

• Android
• CRM
• English
• Entity
• Excel
• Help Desk
• HR
• iOS
• Management
• Photoshop
• PowerPoint
• Project management
• Russian
• Strategy
• Support
• Trading
• Windows
• WordPress
• Zend
• Microsoft Office

Original text

James *******

Valeriia Lobonovskoho Ave 10, Kyiv city, Kiev, 030037 | Show contacts | **********************

Objective

I am looking for professional growth and exposure. A place where I can effectively exert myself, gaining and sharing knowledge, mostly putting my interpersonal skills to work and offering top customer service. I want to strengthen my educational and professional skills over time.

Target Salary

700 USD

Education

Bachelor’s degree | 2018 | Kiev national university for construction and architecture

• ··Major: Civil engineering: Industrial and Civil Engineering

• ··Minor: Building production technology

• ··Related coursework: Organisation of building project, Economics and History

Master’ Degree | 2020 | KIEV NATIONAL UNIVERSITY FOR CONSTRUCTION AND ARCHITECTURE

• ··Major: Organisation and management of construction

Skills & Abilities

General skills

• ··Project Management

• ··Decision making and Teamwork

• ··Interpersonal skills

• ··Accuracy and Attention to detail

• ··Knowledge of CRM systems and helpdesk software (e.g. Zendesk, Zoho, HelpScout, etc.)

• ··Prioritizing and Time management

• ··Customer support (phone and chat system supporting)

• ··Research and strategy

• ··Resourceful and productive improvisation

• ··Deductive reasoning

• ··Managing customer expectation

• ··Conflict resolution

• ··Problem solving

• ··Printer support

Software

• ··Microsoft Office proficiency (Word, Excel, PowerPoint, Projects etc)

• ··Adobe Photoshop

• ··WordPress

• ··Quickbooks

• ··ProjectLibre

• ··Autodesk/AutoCAD

• ··ЛИРА-САПР

• ··TeamViewer & AnyDesk

Operating system

• ··Microsoft Windows 10

• ··Microsoft Windows 7

• ··Windows 8

• ··Android

• ··macOS & iOS

Communication

• ··I am articulate. I am a native English speaker.

• ··I speak Nigerian languages: Nupe, Yoruba and pidgin

• ··I have an average understanding of Russian

Leadership

Working with friends and colleagues I developed my teamwork, optimism and problem-solving. I am a team player, reliable, organised and dedicated. I am able to work in a team supervised or unsupervised, and take on responsibilities independently.

Most notably with my experience at TradeNix, I helped with the indoctrination of new workers. I introduced them to the interface and platform, and helped them understand the nature and requirements of their job as customer support.

Experience

Customer support | Wildtornado | August, ******************

This is an online casino.

• ··I helped customers make deposits and withdrawals- I confirmed and authenticated the withdrawal and deposit procedures

• ··Verified the identity of the clients (proof of Identity and proof of address)

• ··I helped resolve technical issues via the online customer chat system.

• ··Fulfilled and exceeded customer satisfaction goals in a consistent manner.

• ··I provided up-to-date and succinct information on the operation and interface of accounts and the platform for new and existing clients.

Online match maker | Happy people | July,********************

My job was that of a matchmaker.

• ··I engaged in conversations for the female clients we represented to find the best possible match (partners) for them.

• ··I communicated with the ladies to identify their ideal needs and understand how best to serve them.

• ··I helped with the overall management of workers on the backend.

Customer support | TRADENIX | JULY, ********************

This is an online trading platform.

• ··My job mainly entailed helping clients verify their accounts. I authenticated their proof of Identity, proof of address, and credit card and debit card details

• ··Quickly promoted from Tier 1 to the Tier 2 team due to extensive knowledge of IT help desk ticketing system and help desk software.

• ··I helped clients set appointments with Account Managers and vice versa.

• ··I helped resolve technical issues clients faced with our platform via phone call.

• ··Encouraged and influenced potential clients on company portfolio decisions, cutting down on false leads.

project estimator and Customer support | Helios construction services | FEBRUARY, 2020- DATE

This is the construction company I currently work at. I help with project estimation and management. We specialise in new builds, Extension, Conversion and internal renovation and refurbishment works in London.

• ··I have facilitated partnerships with architects and other building contractors on large and complex projects which increased our turnover in the last 6months by 25% (as at *****************).

• ··I helped establish our current protocol for contact with clients and suppliers.

• ··My job is to liaise with clients and suppliers with the aim of finalising the details of planned projects.

• ··I help with project estimation and management

• ··I maintain an organized database of clients and suppliers.

• ··I regularly implement new schemes especially with regards to the UK government, endeavouring to stay up to date with government policies and requirement for construction companies.

• ··Verify details in the proposed and existing architectural and structural plans provided by the clients

• ··Encouraged and influenced potential clients on company portfolio decisions, cutting down on false leads.

Interests

• ··I enjoy learning- novels, audio books, hardback & paperback books, movies, news, and documentaries.

• ··Writing

• ··Sports- Basketball, Football, F1, boxing and Tennis: watching and playing

• ··Yoga & working out- Developing my mind

• ··Puzzles, Riddles and Thrillers

• ··General science and space exploration.

• ··Interested in the Financial Market

• ··Spending quality time with family and friends.