Resume HR

Professional skills

• Business
• Call center
• English
• Excel
• HR
• Management
• DBA
• Manager
• Planning
• People management
• Motivation
• Responsibility
• RDS
• NIST
• Branding
• Writing
• Communication
• NPS
• CAD
• Report

Original text

Viktoriya *****, Kyiv, 36

married, son 6 years

Show contacts • e-mail: ******************** (mailto:********************)

Additional education:

• .LABA, HR Director (Dec 2020)

• .LABA, HRBP (Oct 2020)

• .LABA, Employer branding (Apr 2020)

• .LABA, Total Rewards (Feb 2020)

A team player with motivation, excellent interpersonal skills and innovative ideas. Want to drive improvements in work processes and social benefits, enhancing team motivation, and helping team members to build productive relationships.

June 2017 – December *************print

Responsible for:

• -.Full understanding of all HR functions (onboarding, adaptation, assessment, career and salary planning, bench management, off boarding);

• -.Consult head of departments on creating efficient people management environment within the business unit;

• -.Work with HR metrics and HR analytics;

• -.Managing employee communication and feedback;

• -.Conducting surveys (satisfaction, involvement, eNPS);

• -.Organization and carrying out corporate events, team-buildings, trainings, courses, seminars.

• -.HR administration.

Achievements:

• -.Organization and implementation of HR-processes in the company

• -.Successful development of an adaptation program for beginners

• -.Writing and implementing of training program

Pluses:

• -.Good knowledge of general business processes;

• -.Readiness for challenge;

• -.Ability to build open partnerships with leaders and their teams across the organization;

• -.Good command of English both written and oral.

• -.

1. 2007– 2017 PE (Visa Service Center) – Head of educational and training department

* 10 years of work for one company, growth from the client manager to the head of department. The reason of dismissal is reduction due to visa free regime.

Main achievements:

• -.Wrote and implemented training and development program for employees (Ukraine and Belarus);

• -.Conducted trainings (online/offline);

• -.Implemented motivational programs;

• -.Launched new offices (7 offices, Western and Eastern Ukraine);

• -.Worked with staff (search, adaptation, training);

• -.Optimization of Call Center work, SLA, control of call quality;

• -.Reported to the Head of operations and partners;

• -.Headed departments and projects.

Gained skills:

• -.Able to multi-task and prioritize well

• -.High level of responsibility, result-focus, attentiveness;

Education:

2003 – 2008 National University of Ostroh Academy, English language and literature