Oleksandra ******

119-14 Union Turnpike,

Kew Gardens, NY, 11415
E-mail - Show contacts (mailto: Show contacts )

Personal summary:

A passionate hospitality professional, who has excellent communication and leaderships skills. I have extensive experience in several FO positions in 5 star and Deluxe hotels and more than 6 years with the cruise lines.

My expertise lies in successfully maintaining superior customer relationships focused on financial management, providing outstanding service and support to meet and surpass expectations and requirements. Aim focused, attentive to details. Experienced in managing stressful situations calmly and taking the bigger part of responsibility. Keen ability to manage any risks as well as oversee all payable functions. Strategic problem-solver with ability to work across all levels of an organization.

Skills

Languages - Russian, Ukrainian (native); English (fluent); Spanish (intermediate level), Greek (basic).

IT skills – MS Office, Excel, Adobe Reader, Outlook, Outlook, Internet at a high proficiency level.

Hotel Management System (HMS) – Payroll, Protell, Hotel 3; Fidelio V8, Execu/tech Pro, GFC, Ship Star, MAPS.

Professional Experience

Date of Employment: ********* – up to date

Name of Employer: Silversea Cruises

Position: Senior Accountant

Duties: Full Payroll. EOM closing, posting the charges, overtime, commissions, cash advances, refunds, salary pay-out, dealing with credit cards issues, in charge of clearance.

Date of Employment: ********* – *********
Name of Employer: Apollo Group
Position: Crew Manager
Duties: Responsible for establishing, reinforcing and maintaining company service culture by conducting structured training and development programs, helping to improve company efficiencies and financial results through effective staff development and recruiting. Motivating, performing extensive background checks, organizing pre-employment trainings for new recruits, and achieving bottom-line results in taking companies to new levels of success. In charge of approximately 765 crew, responsible for all crew welfare onboard ship (overseeing/delivering training and development programs, appraisals and review processes, general discipline and grievance procedures on board, allocation and monitoring of all accommodation, crew entertainment). Succession planning, negotiating and coordinating contract lengths, maintaining suitable rotation of contract and vacation planning, meeting both business and crew member’s needs. Preparing, communicating and planning all crew joining and leaving the ship, including flight and transportation needs. Employing over 38 nationalities I also spent a large percentage of my time counselling and assisting in the varied personal issues that arose on a daily basis

Date of Employment: ********** – up to date
Name of Employer: Princess Cruises, Santa Clarita, CA, USA
Position: Evening Duty Agent/Night Manager’s Assistant/ Crew Agent/ Assistant Crew Manager
Duties: delivering excellent customer service according to the company standard, answering busy phone line, financial transactions, Foreign Currency program operations, coordination on board resources, guest’s service recovery, performing General Emergency Organization duties, control and monitoring of all the charges and supplies on daily basic. As a Crew Agent and Asst. Crew Manager – administration (crew embarkation – disembarkation, travel arrangements, salary, reimbursements), currency handling, problem solving, necessary paperwork, work with the airlines, CBP, etc. Responsible for 1018 crew members. Gained superb time management skills.

Date of Employment: ********** – **********
Name of Employer: Maison, New York, NY, USA
Position: Office Manager
Duties: telephone answering, event’s organization, supply’s ordering, delivery control, billing, audit, problem solving and documentation. Successfully organized appointments between employees and clients.

Date of Employment: 12/2012 – 03/2013

Name of Employer: Hilton Boston Back Bay, Boston, MA, USA

Position: Hotel Intern/ Journey Ambassador

Duties: outlets operation, guest relations, service recovery, Concierge/Journey Ambassador duties, restaurant knowledge. Working with H.S.I (Point Of Sale system), cash handling. Responsible for managing outlets, including supplies, quality of food that is provided, and guest service to our Hilton guests and visitors.

Date of Employment: 03/2012 – 11/2012

Name of Employer: Newporthotelgroup/ Inn on the Square****, Falmouth, MA, USA

( www.newpothotelgroup.com (http://www.newpothotelgroup.com/))

Position: Night Auditor/Front Desk Agent/Front Desk Supervisor

Front Desk Agent: Brilliant results in promoting all services of the hotel by utilizing suggestive selling techniques (Signature Training was taken). Experienced in working across all levels of an organization and ensure an excellent guest’s service. Developed ability to make a decision quickly and to take a bigger part of the responsibility. Additional experience working with US currency and standards. Was performing as FDS for 3 months and dealing with the groups.

Night Auditor (Inn on the Square/ Ocean Mist Hotel): Accounting experience (completing the audit summary for all the shifts, maintaining a daily balance of the transactions, reconciliations and final reports, verifying accuracy in cashier’s report).

Date of Employment: 06/2011 – 09/2011

Name of Employer: Attaleia Shine Luxury Hotel*******, Belek, Antalia, Turkey

( www.attaleia.com (http://www.attaleia.com/)), 294 rooms

Position: Receptionist/Guest Relation Manager

Achievements: Strong communication and organizational skills were obtained. Promoted to GR Manager. Managing Guest Relation Department, creating a schedule for guest relation agents. Gained additional experience in the effectively problem’s solving. Guided and handled 8-employees; done HR functions like hiring, appraisals for performance and corrective action; responsible for arrangement, resolving clashes and determining payments.

Date of Employment: 12/ 2010 – 05/2011

Name of Employer: President Hotel****, Ukraine, Kyiv.

Position: Receptionist/Cashier, 374 rooms

Experience in the handling busy telephone line. Maximizing sales revenues through up selling. Experienced in maintaining multi tasks and working under stress and pressure in a quick-paced fast moving environment. Focused on cash-handling policies and procedures.

Date of Employment: 05/2010 – 11/2010

Name of Employer: SENTIDO Mitsis Rodos Maris Resort and Spa Hotel*****, Greece , Rhodos

( http://www.mitsishotels.com (http://www.mitsishotels.com/) ), 432 rooms

Position: Receptionist

Proficiency in accepting cash payments and foreign currencies exchange. Experienced in dealing with customer’s problem and solving them professionally. Keen ability to manage any risks as well as oversee all payable functions. An amazing ability to manage stressful situations calmly was gained.

Date of Employment: 05/2009 – 10/2009

Name of Employer: Anthemus Sea and Spa Resort*****, Greece, Khalkidiki

( http://www.anthemussea.gr (http://www.anthemussea.gr/) ), 205 rooms

Position: Receptionist

Proficiency in buying/selling foreign currencies and problem solving. Focused on delivering exceptional customer service. Becoming a great listener and very attentive to the details with the ability to work under pressure.

Date of Employment: 06/2008 – 05/2009

Name of Employer: President Hotel****, Ukraine, Kyiv.

Position: Receptionist

Experience with credit cards and cashbox. Developed the ability to be an integral member of the team and a quick learner. Effective reception and switchboard service.

Education

Masters degree in Tourism Management from University of tourism, 2006-2011

Faculty: Management of organizations.

Professional reference will be furnished upon request