Resume HR

Leicester, **********

M

ARIA

A

B

ANGOURA

4 Oaks Court, Narborough, LE19 3XP Show contacts

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Education

De Montfort University, Leicester– **********

• 3

nd

year Biomedical Science

Loughborough College, Leicester -09/2015 to 06/2016 Merit

• Access to Nursing

Gateway College, Leicester - 09/2013 to 06/2014

• 5 GCSE’s

Skills

• Critical thinking, judgement and decision making- Must manage and resolve complex problems and tricky

situations and must make decisions based on individual customer situation.

• Working within a team- Work as one to achieve team targets by being able to distribute the work equally

between us or cover for a person when their absent.

• Administrationand management- Run reports and daily tasks within a certain time depending on what the

task is and also create them gained through various roles and through my Genetics and Genomics modules.

• Excellent Communication skills- Writing and reading, as constantly assessing and processing files such as

reports.

• Competent in performing basic biomedical techniques -such as Bradford, PCR, HPLC, GC, ELISA, MTT assay

using biochemical equipment such as pipettes and flasks. Those skills developed over my first and second

year as there have been multiple assessed practical sessions to test samples and hypothesis and compare 

that with the final results. 

• IT skills – Competent at using Word, PowerPoint, Excel and other various applications gained through 

various customer service roles and university group presentations, reports and practical sessions. 

Work Experience 

Endoscopy Decontamination Technician, 12/2019 to present 
Glenfield Hospital 

• Responsible for ensuring reusable medical equipment are cleaned sterilised and repacked in high 

standards.

• Working with a variety of medical devices and using different guidelines and procedures to achieve that as 

they have to be used in operating theatres and not doing that could affect diagnosis or contaminate 
patients 

• Manage my own time to meet daily tasks as there's limited supervision but a delivery of high standard is 

required for our patients. 

 
Customer Service Advisor, 10/2017 to 12/2019 
British Gas – Leicester, England 

Leicester, ********** 

• Manage my own time, prioritise tasks and make sure all processes are following within the specified time 

limits to reach my deadlines. 

• Developed my training and exceeded by learning new skills just within the first 3 months
• Became a trainer and got to train new employees when they started their roles. 
• Check to ensure that appropriate changes were made to resolve customers' problems. 
• Resolve customers' service or billing complaints by performing required activities 
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, 

inventory and any other dispatch information. 

Customer Service Advisor, 05/2018 to 07/2018 
Haste Ltd – Leicester, England 

• Schedule and dispatch engineers, to appropriate locations according to customer requests, specifications or 

needs using or telephones. 

• Confer with customers or supervising personnel to address questions, problems or requests for services or 

equipment required for the arranged appointments. 

• Determine types or amounts of equipment, vehicles, materials or personnel required according to work orders 

or specifications and make sure that they are available and in stock daily. 

• Run reports and daily report and liaise with clients from different branches to convey results. 

Customer Service Advisor, 06/2017 to 10/2017 
HSBC – Leicester, England 

• Perform background checks and cross reference information for KYC purporses. 
• Contact customers to respond to inquiries or to notify them of claim investigation results or any planned 

adjustments. 

Interests

• Planning entertaining events for family and friends such as birthday parties etc. which always helps 

improving my organisation and time-management skills. 

• Joined Breakthrough Leadership programme which assisted on me developing my critical, analytical, 

research, management and group working skills. 

• Member of the British Neuroscience Association and the Biochemical Society which constantly improves my 

theoretical learning

• Subscribed to British Science Association which constantly improves my learning and helps with tips on 

improving my knowledge 
 

References 

R

Available upon request