Resume System Administrator

Professional skills

• CISCO
• English
• English Upper-intermediate
• Jira
• MySQL
• Organizational skills
• Russian
• SQL
• Support
• Ukrainian
• Windows
• Hardware
• Microsoft Office
• Active Directory
• Software testing
• Manager
• Administrator
• Software
• Computer
• Helpdesk

Original text

********** Andriy Anatolievich

Personal information:

Birth Date: ***************

Phone: Show contacts

E-Mail: *************************** (mailto:***************************)

Education:

2006 - 2011 the National Aviation University, Faculty of computer sciences, department of Information technologies.

Specialty: "Information control systems and technologies".

Degree: Master

Employment:

February 2015 – “Dukascopy Bank SA”

Nowadays Position: System Administrator

Duties: Assembly, installation and support of user’s computers. Supporting internal and external users. Setting up and maintaining network equipment and servers. Resolving all kind of issues users might encounter (both hardware and software). Administering email system (Zimbra), IP telephony (Cisco Unified Communication Manager), issue tracking system (Jira), network equipment, antivirus (Kaspersky Security Center), access card system (Insight), support suit, printers. Responsible for purchases of all IT-related office equipment. Encrypting user devices and providing support after encryption.

Basically being able to maintain functionality of all systems used in a company.

December, 2011 – “Infopulse”

October 2014 Position: Workplace Administrator

Duties: SCCM 2007 support, troubleshooting. Install and maintain Windows-based servers and desktops, supporting users and computers, access rights administration, desktop and RDP users support. Installing, supporting and troubleshooting printers. Responsible for ensuring that desktop computers have updated anti-virus signatures.

Communication and coordination working activities with swedish technicians, helping other teams to solve application-related issues.

Responsible for knowledge transfer and trainings of newcomers.

Optimize processes in collaboration with other departments.

August, 2008 –

December, 2011 “Infopulse”

Position: Helpdesk Administrator.

Duties: Providing first line support. Receive, investigate and troubleshoot all error reports from customer. Solve general and known issues, contact other technicians and coordinate working process. Supporting users and computers, access rights administration, desktop and RDP users support. Removing malware and spyware software from users’ computers. Antivirus monitoring, detecting and reporting security incidents.

Responsible for knowledge transfer and trainings of newcomers.

Optimize processes in collaboration with other departments.

Trainings:

Numerous English trainings

Communication trainings for Helpdesk technicians

SCCM training

Working experience and skills:

Knowledge of Windows Serve;

SCCM, OS Deployment using SCCM;

Microsoft Active Directory;

HP Service Center;

MySQL;

Hardware and software testing;

Knowledge of Microsoft Office applications;

Antivirus applications administration;

Encryption protection;

Hardware assemble and support;

Installation and support of network equipment;

Email administration;

Access cards/doors administration;

Issue tracking system administration

Strong troubleshooting and organizational skills;

Good skills in communication with customer.

Language proficiency:

English – Upper-Intermediate, Russian and Ukrainian – native speaker.

Used to supporting Swedish customers remotely in English

Personal qualities:

• .Perform tasks before the deadline.

• .Easily trained.

• .Responsible.

• .Independent in work.

• .Ambition to learn new systems, procedures, techniques in a short period of time.

• .Skill to work in a command.

Hobbies: Swimming, barbecue, reading fiction, sport, traveling with friend.