Resume Customer Support Specialist

*****

RIBEIRO

2017
2019

Data-driven and passionate sales professional with
experience working in both marketing, sales and
customer service. Very eager and motivated
professional with a customer first approach. A true
team player with solid experience in project
management. Currently looking for new opportunities
in to improve my skills and and contribute with my
own experience.

Customer Success Manager
Dataduck | Limassol/Cyprus

● Strategizing and planning with new
businesses to line up and grow the Brazilian
market to make it a key go-to market.

● Managed and educated stakeholders
externally by creating powerful and
compelling content for businesses.

● Build, optimized and reported on market
strategies by managing my portfolio of clients
effectively leading to a 30% increase in
revenue Y/Y.

● Sourced, analyzed and qualified high
potential leads for the LATAM market to grow
the markets effectively and long term.

● Introduced and lead internal trainings for
new hires to ensure fast and productive
onboarding with education being the key
component.

●

Analyzed historical data to build quality

improvement initiatives globally by providing 
clear insights and advice.

Account Strategist | Algar Telecom
São Paulo/Brazil

●Provided and assisted clients with high 
quality customer service through multiple 
support channels.

● Constantly focused on the customer’s need 
and adapted tone and pace to the customers 
knowledge to deliver customized solutions.

● Onboarded and trained new hires in 
product knowledge, Quality and First time 
resolution via shadowing and one to one 
training.

2016

2017

2011

2015

VIP Account manager Portuguese
 IQ Option | Limassol/Cyprus

● Responsible for helping clients grow and 
achieve ambitious targets by delivering key 
advice on marketing and brand strategies.

● Provided strategic advice, training 
material and efficient problem solving to top 
spending clients in portfolio.

● Grew revenue by 135% quarter on quarter 
by effectively upselling my current clients 
while also cross selling to add on to their 
product portfolio.

● Monitored, lead and reported on sales 
performance to increase productivity within 
sales teams to be able to hit and over 
achieve targets while remaining flexible and 
productive.

SKILLS

EDUCATION

2008 - 2011: Bachelor degree in Business 
Administration - UNILAGO Universidade dos 
Grandes Lagos

2012 - 2013: Postgraduate in IT Project 
Management - INPG Instituto Nacional de 
Pós Graduação

LANGUAGES

● Portuguese: Native proficiency

● English: Fluent proficiency

● Spanish: Advanced proficiency

WORK EXPERIENCE 

CRM systems

Customer Experience

Web Analytics

Account Management

Digital marketing

C-level

Sales

PERSONAL INFO.

DOB: ********************
Nationality: Brazilian
Address: Cascais/Portugal
email: ********************
Phone: + Show contacts
WhatsApp: +37068117601