Resume Engineer

Nader *******

Personal Information

:

Cell Phone : +9**********-873
Cell Phone Ukraine : +380- Show contacts
Cell Phone Egypt. : +2-************2
E-mail

************************ (mailto:************************)

Date of Birth: *********
Address: Dubai - UAE
Nationality: Egyptian
Residency: Holding permanent residence permit of Ukraine.

Education

1998

– 2003 Arab Academy for science & technology

Alex, Egypt

B.Sc. Electronics & communication engineering

Working Experience

Senior Project Manager:(April 2019

– Current)

Etisalat

– IT Transformation

-

Managing IT Transformation projects end to end

-

Driving solution discussions and activities

-

Managing vendors & In-House IT resources

 Projects working on:

 Video Surveillance As A Service (VSAAS)
 Toll Free platform
 Bundling frame work
 Clean Pipe (Virtual Firewall)

IT Infrastructure Projects Manager: (March 2018

– April 2019)

Emirates Post Group

-

Managing all IT infrastructure related projects from initiation to closure

-

Managing requests for proposals

-

Managing technical & commercial evaluation of proposals

-

Managing vendors as well as internal IT teams in the scope of projects

 Projects Managed:

 New Data center
 IP telephony
 POS/PC replacements
 Managed Print service
 WiFi roll out
 Network Switches replacement
 Queue Management system

 MPLS replacement
 Time & Attendance system

IT Project Manager: (April 2015 

– March 2018)

Etisalat 

– Product Demand & Delivery

- 

Managing the implementation of new mobile products. 

- 

Coordinating and integrating the work of all involved stakeholders and systems to have a 
complete product delivery on timely basis. 

- 

Planning the project life cycle with all stakeholders. 

- 

Executing the project & following up on the progress from all dimensions. 

- 

Reporting weekly to concerned stakeholders. 

- 

Assessing the risks and putting risk mitigation plans. 

- 

Handling the handovers between different entities throughout the project life cycle. 

- 

Handling the QAT & UAT with the concerned entities. 

- 

Managing the production deployment. 

- 

Managing Handover to operations & post deployment support. 

- 

Managing project closure. 

Customer Project Manager: (Aug *****************)
Orange Business Services 

– customer service & operations 

- 

Managing customer projects from initiation to hand-over to operations for different network 
& integrated services provided by Orange (LAN, WAN, traffic optimization, LYNC

…) 

- 

Securing all needed resources to ensure on time delivery 

- 

Reporting directly to the customer, the project status & scope 

- 

Organizing internal teams and setting priorities 

- 

Reporting any changes to the customer network in CAB meetings and getting needed 
approvals 

- 

Managing risks and putting risk mitigation plans 

- 

Recording lessons learned 

- 

Handling migrations and coordinating UAT internally and with the customer

- 

Managing hand-over to operations process with operations teams & making sure it is with 
high quality. 

- 

Tracking revenue after each project 

IT Project manager: (Sept ***************) 
Orange Business Services - Industrial Development, IT and Sourcing 

- 

Gather business and user requirements from different teams with impact in systems, 
tools, interfaces, business interlocks and processes, procedures and working 
instructions. 

- 

Analyze and synthesize the above requirements and trigger the necessary actions, 
systems and tools Request for Changes (RFC), procedure and process requests. 

- 

Assess the Qualitative & Quantitative Business benefits provided by business owners 
versus the LOE needed by developers. 

- 

Manage the different components and activities transversally for on-time 
implementation and delivery and ensure timely delivery and no regression in the 
existing way of working

- 

Communicate to users and business owners at all time for awareness and support 

- 

Preparing & managing UAT (User Acceptance Testing) phases. 

- 

Creating test scenarios. 

- 

Responsible of updating and communicating training kit associated with Tools and 
Systems 

- 

Establish intensive/regular meetings with internal customers and business partners to 
follow-up projects 

- 

Make recommendation for working groups restructure and business interlocks 
leading to improved operational efficiency 

- 

Root Cause Analysis of process and tool issues leading to improved operation 

- 

Responsible for the collection and the prioritization of requirements regarding tools 
enhancements 

- 

Responsible for the interface with “Products’ teams for the impact of new products on 
service delivery tools 

- 

Lead projects with high impact on different tools across domains 

- 

Engagement in Time-To-Market (TTM) projects. 

- 

Deliver tools training sessions upon customers request

- 

Lead developers team to have required tools development on time, and make sure 
we have a clear view of all details of the requirement through clarification meetings 
held with the business owners. 

Global Process Owner: (Feb 2007 

– Sept 2011) 

Orange Business Services - Service Transition

- 

Act as a point of escalation for Service Transition EMEA (SDM & LDM) for 
Process/Tool related issues to allow successful implementation and to consolidate 
Process/Tools enhancements 

- 

Facilitate rollout of new services, new tools functionalities 

- 

 Provide presentations to Service Transition EMEA community for Process/Tool 
clarification upon Service Transition managers request 

- 

 Provide technical training and service explanation sessions 

- 

Conduct Service Transition induction trainings 

- 

 Provide input in Process Development on behalf of Service Transition EMEA 
community 

- 

 Participate in UAT (User Acceptance Test) during each tool release 

- 

 Lead projects for service implementation and customer satisfaction enhancement. 

- 

Ensure that the process is in place and well followed. 

- 

Metro Ethernet Service consultant 

Customer Technical Support Engineer: (Nov 2005 

– Feb 2007).

Orange Business Services - service operations 

- 

I worked in the GCSC Cairo 2

nd

 level technical support, Supporting Western 

Europe region. 

- 

Monitoring and troubleshooting connections layer ************* supporting 
(Frame Relay, ATM, X.25, ISDN, DSL…. etc) connections provided by Orange.

- 

 Diagnose fault-related cases by effectively utilizing software diagnostics and 
other network/product utility programs. 

- 

Tracking routing problems and local customer’s issues like LAN problems. 

- 

Troubleshooting Sitatex problems (Messaging system for airline companies 
dedicated to OBS and sita ) 

- 

Coordinating Tests through contacting different Carriers and Providers. 

- 

Testing connections remotely. 

- 

Managing Field Engineer Dispatches in cases needed FOS. 

- 

Managing dual field engineers’ dispatches from Orange side and Carriers side. 

- 

Assisting Field Engineers in case any technical support is needed. 

- 

Provide updates to the customer as needed to meet performance objectives. 

- 

Direct contact with customers to discuss and explain technical issues. 

- 

Escalating cases managerial and technical wise in order to solve any trouble as 
soon as possible.

- 

Document all troubleshooting and case management actions via the electronic 
case management system. 

- 

Preparing technical reports as required. 

- 

Managing the Team and the cases Queue in case the Team leader is not 
available. 

- 

 Working in 24/7 shift based.

 Certifications:

 PMP

 ITIL V3

 SYNERGY (Orange business services project management methodology based on 

PMP) 

 CCNA (Cisco Certified Network Associate)

Languages:

- Arabic: Native 

- English: Fluent 

- Russian: Beginner