Resume Restaurant

Professional skills

• Business
• Eclipse
• English
• Excel
• Management
• Power Point
• Russian
• Sales
• Spanish
• Ukrainian
• DBA
• Assistant
• Microsoft Word
• Marketing
• Computer
• Statistic
• RDS
• Retail
• SSIS
• UX

Original text

Odessa, Ukraine. Show contacts , *******************

CM ID # 415666

Olha *******

Maître d' with 8 years of experience in the world restaurant environments. Recognized for ability to communicate with customers, providing exceptional service that ensure client retention and positive feedback. Restaurant experience with over 8 years of experience and strong personalized customer skills ensure improved customer retention levels in a highly competitive environment.

Professional experience

May 2018 – Till now/ Present Celebrity Cruises M/V Eclipse

Maître d'

Responsibilities and experience:

• --provide exceptional customer service and interact appropriately with all levels of management guests and employees.

• --perform efficiently and effective in high volume, high pressure situations.

• --demonstrate accurate knowledge of the main Restaurant menu, USPH/Service standards.

• --got excellent comments and high rating score during the contract

• --supervising the waiting staff;

• --welcoming guests and assigning tables to them;

• --taking reservations;

• --responsible for the overall dining experience, including room service and buffet services;

Assistant Maître d'

May 2012 – September 2017

Responsibilities and experience:

• --greeting and welcoming all potential and existing customers;

• --dealing with and resolving customer complaints and concerns;

• --meet sales targets monthly

• --consistently increasing sales revenue in a competitive market;

• --analyzing sales statistics and determining sales potential;

Professional skills and competencies:

• strong collaboration, influencing and problem resolution skills;

• knowledge of selling techniques and best business practices;

• excellent after sales service ensuring the customer has had the best experience;

• good knowledge of luxury travel industry;

• experience of contacting VIP clients directly;

• computer skills: Microsoft Word, Excel, Power Point, AS 400, ASR, DTS etc.;

• making decisions in stressful situations;

• dynamic presentation skill;

• knowledge how to communicate with the customers;

• detail orientated and consistently accurate;

Academic Qualifications:

2011 – 2018 Odessa National Economic University,

Qualification: Master Degree – Program Subject Area Business, trade and exchange activities.

2016-2018 Odessa National Economic University,

Qualification: Master Degree --- Economics of enterprise; economic in restaurant business

Languages:

• English

• Russian;

• Ukrainian;

• Spanish;

Areas of expertise:

• retail merchandise sales;

• customer service and complaint resolution;

• business retention;

• solution selling techniques;

• performance marketing;

• restaurant business;

References:

• references are available on request.