Resume Technical writer

TETYANA KHALINA

• Cell: +91- Show contacts • **************** • https://www.linkedin.com/in/tetyanakhalina/

Professional Summary

Results-oriented Technical Writer with 8+ years of experience and Professional Scrum Master

certification. Extensive understanding of technical research and documentation for complex

software products. Deep knowledge of SDLC, Agile software development methodologies and

Scrum/Sprint process framework. Experience working with multinational teams (onshore and

offshore) and ability to easily interact with people of diverse cultures, backgrounds and

professional levels.

Skills

SCRUM/Agile
SDLC
Enterprise Software
HTML/CSS
XML
Windows/Linux
SnagIt
WordPress

Certified Scrum Master and Scrum professional
DITA
SDK
API/Web Services
JIRA
Machine Learning
Software Documentation
Big Data

Work History

Technical Writer / Scrum Master, 05/2017 to Current
Ephesoft, Inc – Gurgaon, India

•

Developing and maintaining comprehensive and user friendly technical/feature documentation.

•

Developing SDK / API / Web Services reference / support documentation / knowledge base
articles.

•

Working with international teams of developers, testers and product managers to better

understand their needs and business cases.

•

Testing the functionality and creating end-to-end use cases for documentation

•

Handling publishing tasks using WordPress / updating the company wiki documentation base
using HTML.

•

Working on the company Style Guide to ensure that new documentation and templates have a

set standard maintaining a consistent style, tone, and approach.

•

Using Confluence, JIRA workflows to track and update the documentation tasks.

•

Working on Release Notes, User Guides and Developer Guides 

• 

Working as a Scrum Master in Agile environment: 
- Effectively supporting multiple development teams; 
- Providing extensive guidance on how to use scrum processes; 
- Facilitating daily scrums, sprint refinement and planning sessions, retrospective and review 

meetings; 

- Tracking and managing product backlog, burndown metrics, velocity, and task breakdown; 
- Protecting development teams from outside distractions, impediments, or team conflicts, 

and maintaining focus on the project timeline; 

- Working closely with product owner in backlog management and continuous delivery of 

features; 

- Researching emerging technologies and current trends to stay knowledgeable in methods 

that could benefit the teams. 

 
 
Technical Writer, 02/2010 – 05/2017 

Freelance – Russia, Ukraine, India

• 

Developing new content by extracting, re-writing and transforming complex source data into 
simple easy-to-understand documents using established styles and templates. 

• 

Developing and maintaining user manuals, writing release notes. 

• 

Writing in DITA with Oxygen XML Editor 

• 

Creating documentation for SDK / API / Web Services / knowledge base articles / product 
feature documentation. 

• 

Managing the progress of documents through the publishing process. 

• 

Converting developer JIRA tickets into the end user content using Agile methodologies. 

• 

Coordinating with global teams to understand the requirements. 

• 

Reviewing technical documentation and procedures. 

Technical/Marketing Editor, 11/2013 – 05/2017 
Neotech – Russia, Ukraine, EU

• 

Editing user manuals, marketing materials, technical documentation etc. 

• 

Working with APIs, SDKs, and other developers documents.

• 

Building productive relationships with writers, editors, designers and other professionals in 
order to successfully produce high-quality documentation. 

• 

Providing concise and constructive editorial feedback to writers. 

• 

Using SDL Trados to write and edit professional articles. 

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Editing and proofreading technical/marketing texts: 
- Ensuring accuracy and completeness. 
- Ensuring consistency of terminology. 
- Preparing, rewriting and editing copy to improve readability. 

- Ensuring the work meets market and audience goals. 

Technical/Marketing Translator and Editor, 01/2003 – 11/2013 
Ruslingo – Russia, India 

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Translating technical and marketing documentation: user manuals, developer guides, 
installation guides etc. 

• 

Applying cultural understanding to discern specific meanings beyond the literal written words. 

• 

Replicating the flow, style and overall meaning of the original texts. 

• 

Successfully meeting deadlines and managing high volumes of work. 

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Supporting the professional development of bilingual technical documentation. 

• 

Reviewing and updating translations to ensure conformance with contemporary language 
developments.

Education 

Honour’s Degree - MA: Linguistics, English and German languages and literature, 2000 
From Cherkassy State University - 
Post-Graduate Diploma: Business Administration, 2012 
From Symbiosis Centre of Distance Learning (SCDL) - 

Certifications 

Professional Scrum Master certification (PSM I) 
“FrameMaker 2017 Essential Training”

“RoboHelp 2015 Essential Training”