Resume HR

BILAL *****

Phone no.:

Show contacts

E-mail:

*********************** (mailto:***********************)

Age:

27 y.o. (**********)

Residence:

Kyiv, Ukraine

Citizenship

Indian

Languages:

Hindi – native

English – fluent

Ukrainian – beginner (basic communication skills)

Objective

To attain a position where my knowledge and experience will be an asset. My quest to thrive for better will

benefit me and the organization.

Summary of Qualifications

• Motivated professional with experience in customer service and operations in the hospitality

industry

• Analytical ability merged with capability to perform under strenuous conditions
• Ability to adapt quickly and start performing ensuring end user satisfaction
• Enthusiastic, always strive to work hard and achieve the target
• Strong communication skills

PROFESSIONAL EXPERIENCE

“Allways - Plaza Premium Lounge”, Terminal 3,
Indira Gandhi International Airport, New Delhi, India

************ till ***********

A Hong Kong based company working towards providing premium services at airports, globally. Lounge
facilities that provide comfort to the passengers include shower rooms, napping rooms, spa treatment
rooms, business center and wine & dine. PPL runs 10 lounges at IGIA (both at domestic and international
sides of the Terminal 3 and at Terminal 1D) excluding the reserved lounges and the ceremonial lounges, that
are managed by PPL.

Guest Service Officer

• Guest Handling
• Cross-selling and upselling of services offered in the respective lounges
• Handling and maintaining stock of the lounge
• Updating and maintaining daily reports
• Generating sales report
• Maintaining files related to the front desk and the lounge
• End to end meet and greet service provided to departing and arriving guests

Recognition

• Numerous mails from guests appreciating the service excellence during their stay in the lounges at

departure and arrival

Coffee Day Global Ltd, Connaught Place

March ***************** 

In Asia, Coffee Day Global Limited is the second largest in terms of coffee estate ownership which means it 
has a rich and abundant source of coffee. Popularly known as CCD. The company is known for owning the 
plantations, growing the coffee, making the coffee machines to making the furniture for the outlets. 

Mentor 

• Managed a team of 6 Guest Service Agents (GSA) 

 

Induction Training 

 

Coffee Preparation 

 

Serving Etiquette 

 

Latte Art 

 

Point of Sale (POS) 

 

Maintaining and Updating Inventory 
Record 

 

Wastage Record 

 

Sales Report 

 

Closing 

Guest Relation Executive 

• Managing daily operations at the lounge 
• Customer interaction ensuring customer satisfaction of the highest level 
• Resolving customer complaints about food quality or service, if any 

Rewards

• Appreciated by the guests and management for service excellence 

Jubilant FoodWorks Ltd. 

June *************** 

Jubilant FoodWorks Ltd is an Indian company based in Noida, Uttar Pradesh which holds the master 
franchise for Domino's Pizza in India, Nepal, Sri Lanka and Bangladesh, and also for Dunkin' Donuts in India. 
The company is a part of the Jubilant Bhartia Group. The company wasincorporated on ************* as 
"Domino's Pizza India Private Ltd" and started operations in 1996. It subsequently changed its name to 
"Jubilant FoodWorks Ltd" in 2009. Jubilant FoodWorks was listed on the Indian bourses in February 2010. 

Sr. Executive - Customer Service 

• Customer handling and query resolution 
• Ensuring smooth functioning of back end operations such as correct order packing and ensuring 

timely delivery as per the area 

• Monitoring inventory with the help of software 
• Record keeping tasks 

Peppermint Group of Hotels (Gurgaon) 

Duration: 17 weeks 

Peppermint Hotels is an Indian boutique hotel chain with properties in seven Indian cities. The flagship 
hotel was established in Gurgaon. In 2011, Peppermint received an award for the "Best Budget & Economy 
Hotel" at the Hotel Investment Conference South-Asia (HICSA). 

Trainee - Front Office 

• Greet and register guests. 
• Arrange telephone answering service 
• Providing information to the guests regarding the city and the area 

EDUCATION

• Graduate (B.Sc.) in Hospitality & Hotel Administration from I.H.M (Meerut, India). 
• 10+2 from I.S.C. in 2009
• Matriculation from I.C.S.E. in 2007 

PERSONAL DETAILS

Marital Status: married 
Hobbies: Soccer, Weight training 
 
References: Available on Request